Experience

Resona Bank

• Banking
• 1 - 100 Employee

• Strategic Planner

  • Jul 2016 - Present

  ・Support the branch to achieve the branch business by developing our tools and commodities.・Give lectures on trust business for branch's workers・Create an articles monthly and show how to sell their products to achieve the branch business・Plan and implement new projects, leading the process to IT department

• Branch operations officer

  • Apr 2014 - Jul 2016

  ・Supported branches by developing branch's customer services ・Analysed branch's performance and customer services by giving them feedback ・Maintained cooperative and productive work atmosphere, including “speak-up culture” within the branch.

• Bank loan officer

  • Apr 2011 - Mar 2014

  ・Communicated with customers to ensure the explorations options and viable rates based on financial status ・Processed and organized loan documentations・Analysed customer accounts to determine whether it is considered delinquent