Experience

Y-Connect

• South Africa
• Professional Training and Coaching
• 1 - 100 Employee

• Change agent, Leadership expert, Professional speaker, Kintsugi Queen, Founder

  • Mar 2017 - Present

  I am Yoke van Dam and have been called the Kintsugi queen* because of my ability to join, repair and heal fractured teams and turn them into something quite wonderful. Contact me at yokevandam@y-connect.biz or +27 767900582 I have staked my hard-won reputation on the premise that all poor performing teams can be turned around to become collaborative, committed and cohesive superstars of the organisations they serve. As a qualified behavioural change coach with verifiable in-the-field experience (2000+ team members, 2 300+ hours training and 350+ coaching hours) I am eminently suited to uncover the real issues holding teams back. My hard-won experience (15 years) and tried and tested high performance processes have seen even the most fissured and fractured teams join together, become stronger and remarkable. My clients say that what distinguishes me is my keen intelligence, empathetic energy and ‘can-do’ attitude, I help leaders co-create winning outcomes so that they can unleash their teams’ untapped potential. I work with enthusiastic, selfless and empathetic leaders who want to create space to allow their teams to learn, grow and thrive. I work with leaders who want to effectively articulate and communicate their vision so that their teams buy into it, and are prepared to follow them to hell and back to make sure that vision is achieved. I also work with new, untested leaders who need a strong foundational roadmap of how to work with and lead teams to successful outcomes. If this is you then allow me to Kintsugi your team from fractured to fully functional, from selfish to selfless and from miserable to masterful. Show less



Toastmaster International

• Singapore
• Non-profit Organizations

• Various leadership roles

  • Jul 2008 - Jun 2018

  Various leadership roles from Vice President Public Relations, Membership, Area Governor, Marketing & communication for Mexicon and Starcon conference (2010 & 2015) As Area Governor of 4 clubs (4th dimension, Dainfern Toastmasters, UWP and Randburg Toastmasters) - we achieved Select Distinguished status at World Headquarters (June 2014) Various leadership roles from Vice President Public Relations, Membership, Area Governor, Marketing & communication for Mexicon and Starcon conference (2010 & 2015) As Area Governor of 4 clubs (4th dimension, Dainfern Toastmasters, UWP and Randburg Toastmasters) - we achieved Select Distinguished status at World Headquarters (June 2014)



Auto Trader

• Netherlands
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Senior Training Officer

  • Mar 2014 - Dec 2016

  Achievements to date: •Developing new Sales Induction courses for Car, Non-Car, Bikes and Corporate Advertising. •Training on Rate rise and Bumper for 2012, 2013 and 2014 which resulted in a package & revenue increase across all channels. •Dual calling and coaching with individual Account Executives which resulted in an increase in retention, upsell & new sales. •Developed and implemented new soft skills training which offered across departments including Sales, Customer support, Online support, Marketing, Finance and Corporate Governance. •Assisted in the successful implementation and roll-out of Diagnostic selling training to new Account executives in Cars and Bikes as well as offering refresher courses •Delivering on 90 % pass rates for all evaluations. Duties & Responsibilities: •Coaching sales managers to achieve success. •Identifying training and development needs within the organization through regular consultation with the sales managers for Corporate advertising, Cars, Non-Car(Commercial), Bikes and the National Call Centre. •Developing and delivering course content to fill the gaps and to assist the sales person to achieve target. •Facilitating skills and course assessments. •Inducting new sales people into the Auto Trader way of selling (product and sales training). •Training the Diagnostic sales way and Level 4 value creation for all sales departments. •Soft skills training to all other support departments Show less



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Professional speaker, leadership expert and consultant

  • Jan 2013 - Dec 2016

  Training projects conducted to leadership, management and teams on a freelance basis Training projects conducted to leadership, management and teams on a freelance basis



Entrepreneur

• Netherlands
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Media Solutions Consultant & Training

  • Jan 2010 - Mar 2014

  Achievements to date: •In 2011 and 2012 awarded Top Dog and Highest Achiever. •Grew the Educational category from R230 000 in 2010 to R1.3 million by 2013. •As top performer, was requested to be Keynote Speaker at Wits Language School (audience of 200) Duties & Responsibilities: •Solutions Selling to Corporates and Advertising agencies, Business Schools and Universities for brand and retail advertising -in print and online media space. •Handling all client liaison regarding artwork, accounts, and negotiating value adds: with print and online editors. •Sourcing expert column writers for both the magazine and online space. •Training internal staff on NLP principles for selling. Show less



Pearson Education

• South Africa
• 1 - 100 Employee

• Educational Sales Consultant

  • Sep 2006 - Dec 2009

  Achievements to date: •2008 - 113% target achieved •2009 - 108 % target achieved I was a marketer of textbooks for the Educational Industry, with a specific focus on Further Education and Training. Tasks involved: exhibitions, presentations and selling opportunities to persuade multiple campuses to prescribe the Pearson textbook.We also sold into ABET centres, Correctional Services as well as the Corporate market. Achievements to date: •2008 - 113% target achieved •2009 - 108 % target achieved I was a marketer of textbooks for the Educational Industry, with a specific focus on Further Education and Training. Tasks involved: exhibitions, presentations and selling opportunities to persuade multiple campuses to prescribe the Pearson textbook.We also sold into ABET centres, Correctional Services as well as the Corporate market.



Oxford University Press

• Book and Periodical Publishing
• 100 - 200 Employee

• Academic Sales representative

  • Jun 2005 - Aug 2006

  Achievements to date: •Psychology 1st year Prescription of 1500 students, secured within 6 months of work at University of Pretoria. Relationship selling to Tertiary institutions and booksellers across South Africa. Market research on the current curriculum and alignment with the Oxford textbook. Sourcing potential authors for next titles or editions. Achievements to date: •Psychology 1st year Prescription of 1500 students, secured within 6 months of work at University of Pretoria. Relationship selling to Tertiary institutions and booksellers across South Africa. Market research on the current curriculum and alignment with the Oxford textbook. Sourcing potential authors for next titles or editions.