Yohannse Erena
Customer Service Specialist at GTA Dnata- Claim this Profile
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Bio
Credentials
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it Analyst
NPower CanadaSep, 2022- Oct, 2024 -
Become a Sales Representative
LinkedInAug, 2022- Oct, 2024 -
Google IT Support Certificate
CourseraAug, 2022- Oct, 2024 -
Google IT Support Specialization
CourseraAug, 2022- Oct, 2024 -
Sales Negotiation
LinkedInAug, 2022- Oct, 2024 -
Sales: Closing Strategies
LinkedInAug, 2022- Oct, 2024 -
Sales: Handling Objections
LinkedInAug, 2022- Oct, 2024 -
Selling with Stories, Part 2: Stories Great Sales People Tell
LinkedInAug, 2022- Oct, 2024 -
Soft Skills for Sales Professionals (2018)
LinkedInAug, 2022- Oct, 2024 -
Asking Great Sales Questions
LinkedInJul, 2022- Oct, 2024 -
Build Your Skills In Customer Service
LinkedInJul, 2022- Oct, 2024 -
Building Rapport with Customers
LinkedInJul, 2022- Oct, 2024 -
Creating Positive Conversations with Challenging Customers (2019)
LinkedInJul, 2022- Oct, 2024 -
Customer Service Foundations
LinkedInJul, 2022- Oct, 2024 -
Customer Service: Call Control Strategies
LinkedInJul, 2022- Oct, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJul, 2022- Oct, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJul, 2022- Oct, 2024 -
De-Escalating Conversations for Customer Service
LinkedInJul, 2022- Oct, 2024 -
Operating Systems and You: Becoming a Power User
CourseraJul, 2022- Oct, 2024 -
Prepare Yourself for a Career in Sales
LinkedInJul, 2022- Oct, 2024 -
Sales Foundations
LinkedInJul, 2022- Oct, 2024 -
Serving Customers Using Social Media
LinkedInJul, 2022- Oct, 2024 -
System Administration and IT Infrastructure Services
CourseraJul, 2022- Oct, 2024 -
Technical support fundamentals
CourseraJun, 2022- Oct, 2024 -
The Bits and Bytes of Computer Networking
CourseraJul, 2020- Oct, 2024 -
School of Marketing
Ethiopian Airlines | AVIAREPSDec, 2018- Oct, 2024
Experience
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GTA Dnata
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Canada
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1 - 100 Employee
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Customer Service Specialist
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Sep 2022 - Present
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Ethiopian Airlines
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Ethiopia
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Airlines and Aviation
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700 & Above Employee
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Customer Service Agent
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Jul 2018 - Jul 2021
I was Graduated From Ethiopian airlines Aviation Academy and i become customer service agent on Ethiopian airlines with different positions for 3 years Reliable Airport Customer Service Agent with extensive knowledge of airline procedures. Adept at customer service relations especially in fast-paced environments where efficient operations are essential to an airline’s reputation. Experienced with flight booking,customer care,special hospitality service and problem solving. I was Graduated From Ethiopian airlines Aviation Academy and i become customer service agent on Ethiopian airlines with different positions for 3 years Reliable Airport Customer Service Agent with extensive knowledge of airline procedures. Adept at customer service relations especially in fast-paced environments where efficient operations are essential to an airline’s reputation. Experienced with flight booking,customer care,special hospitality service and problem solving.
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Education
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2022 - 2022
NPower Canada
Junior IT Analyst Program, Information Technology
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