Experience

Agir pour un Tourisme Responsable (ATR)

• France
• Leisure, Travel & Tourism
• 1 - 100 Employee

• tourist activities consulting - Guest experience

  • 2009 - Present



Woody Elephant Guesthouse

• Chiang Mai, Thailand

• Business development for Hostel

  • Jul 2014 - Sep 2015

  - Working hand by hand with the elephant sanctuary camp for the development of new activities on the site of Mae Taeng / volunteering and base camp. -Increase quality of all operational activities provided to Woody elephant home guests, aiming utmost service delivery and ensure compliance with service, health & safety procedures required by activities providers. - Maintain a strong knowledge and understanding of ecology, conservation and impart knowledge to visitors. Targets: Sustainable tourism / Eco-tourism / Backpackers / Volunteers . Show less



Mojito Garden Guesthouse

• Chiang Mai, Thailand

• Hostel general Manager

  • Sep 2012 - Sep 2015

  - Open after the growth of the Mojito House, extension of activities. - Customer Service improvement. - Manage the existing portfolio of excursions, transfers and further local sales activities with a view to greatly enhancing sales, oversee the reservations departments’ core activities and ensure system related processes meet highest efficiency targets. - Coordination of tasks for team / Advice and application on reception protocols rules for International Travelers. - Personal development of employees within the company. - Deliver both commercial and operational excellence by incorporating group level initiatives and requirements to ensure local success. Show less



Mojito House Guesthouse

• Chiang-Mai, Thailand

• Hostel Co-Founder

  • Apr 2009 - Sep 2015

  - Development of guesthouse activity, domestic policy, functional specifications, administrative tasks linked to the opening of hotel services and sale of tourist products. - Development of tourism activities by start-up of a local travel agency in principe of B2B to B2C relationships with the providers of the TAT and TEATA networks. - Development and optimization of booking with web platforms partners. (Hostelworld, Hostelbookers, ebookers...) for individual and group for rooms and conciergerie. - constantly following the evolution and demand on tourism activities for SEA. Show less