Yogesh Mali
Technical Support Engineer at LeapSwitch Networks- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Red Hat Certified System Administrator
Red HatAug, 2022- Nov, 2024 -
Microsoft azure fundamentals (AZ 900)
MicrosoftMay, 2022- Nov, 2024
Experience
-
LeapSwitch Networks
-
India
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Technical Support Engineer
-
Jan 2022 - Present
• Ability to work in 24x7 shifts to provide seamless service to our valuable clients. • Virtualization technologies like Hyper-v, KVM, Proxmox, Open-vz. • Troubleshooting clients issues on Jelastic PaaS cloud. • Helping Clients to deploy applications of PaaS cloud. • Windows VM creation and migration on hyper-v, windows server installation. • Linux distributions installing and troubleshooting like Centos, Ubuntu, Linux etc. • Monitor for ICMP, server hardware and resource usage etc. Monitor Zabbix and solve the alerts by taking access of that individual machine. • Monitoring and troubleshooting acronis backups issues and restoring it’s in the form of Baremetal restoration, VM restoration and files and folder level restoration. • TCP/IP, HTTP/S, DNS, SSL, FTP • Troubleshooting basic SaaS application issues • Installing and configuring Zabbix on VM’s and servers. • Provide 24x7 Support to the clients from all around the globe on chat, call, slack and tickets. Show less
-
-
-
CtrlS Datacenters Ltd
-
India
-
IT Services and IT Consulting
-
700 & Above Employee
-
Datacenter operation engineer
-
Feb 2020 - Dec 2021
• Having work experience as a datacenter operation engineer in Asia’s largest hyperscale Tier IV datacenter. • Contributing to keep IT infrastructure of our clients live around the clock, by working in 24/7 shifts. • Installing Windows, and different Linux flavor’s OS on the servers. • Hand on experience of server, blade chassis and storage hardware configuration and troubleshooting and coordinating with vendors like Dell, HP and IBM for hardware implementation and replacement • Respond to mail and working on tickets and resolving the issues as per SLA. • Working with cloud operations and cloud infra team to resolve the issues. • Following ITIL and ITSM process to deliver best service to our clients and providing technical solutions to the managed services. • Coordinating with program manager and COE teams and performs critical activities in given time frame. Preparing POA for this activity. Show less
-
-
Education
-
2019 - 2020
Jetking Learning center Hadapsar
Master's degree, Network and System Administration/Administrator -
2016 - 2019
Shivaji University
Bachelor of Science - BS, Computer Science
Community
