Head aftersales service and spare business.

• Mar 2023 - Present

Team Leadership,P&L ,Business Strategies, Policies, Contracts and Negotiation, commercial mgmt., Warehouse and inventory mgmt., Channel expansion, Complete ownership to take business ahead with Growth and Innovation.

Leader service spares and amc business.

• Dec 2021 - Jun 2023

Head Customer support Railway BU

• Aug 2016 - Present

Heading after sales service and aftermarket business ,Customer support and Product Management for Power Generation Retail , Industrial , Corporate ,Railways Business and PAN India Training & documentation function . Taking field team to next level of technical competencies by leading 4 training centre , developing different training modules, digital contents , Leading Service front in Railways, coach factories, Power cars , New Genset development as per railways , Spares , AMC, Revanue… Show more Heading after sales service and aftermarket business ,Customer support and Product Management for Power Generation Retail , Industrial , Corporate ,Railways Business and PAN India Training & documentation function . Taking field team to next level of technical competencies by leading 4 training centre , developing different training modules, digital contents , Leading Service front in Railways, coach factories, Power cars , New Genset development as per railways , Spares , AMC, Revanue generation. Developing , motivating service team for delightful service experience , learning on digitisation, new technologies like CRDI in Genset . Developing service business vertical for Indian Railways products. Leading West Zone , Achievement -7 Nos PAN INDIA prestigious Excellence awards bagged by my Team for FY1617 in different segment of customer delight, service excellence,Highest Amc , Repowering business etc. West zone leading from front for PAN India Show less Heading after sales service and aftermarket business ,Customer support and Product Management for Power Generation Retail , Industrial , Corporate ,Railways Business and PAN India Training & documentation function . Taking field team to next level of technical competencies by leading 4 training centre , developing different training modules, digital contents , Leading Service front in Railways, coach factories, Power cars , New Genset development as per railways , Spares , AMC, Revanue… Show more Heading after sales service and aftermarket business ,Customer support and Product Management for Power Generation Retail , Industrial , Corporate ,Railways Business and PAN India Training & documentation function . Taking field team to next level of technical competencies by leading 4 training centre , developing different training modules, digital contents , Leading Service front in Railways, coach factories, Power cars , New Genset development as per railways , Spares , AMC, Revanue generation. Developing , motivating service team for delightful service experience , learning on digitisation, new technologies like CRDI in Genset . Developing service business vertical for Indian Railways products. Leading West Zone , Achievement -7 Nos PAN INDIA prestigious Excellence awards bagged by my Team for FY1617 in different segment of customer delight, service excellence,Highest Amc , Repowering business etc. West zone leading from front for PAN India Show less

Head Service,Training

• Aug 2014 - Jul 2016

Heading Service & Training Function,Established service dept from scratch,policies,procedures, manpower selection.etc >>Customer Service Management & Support : Managing the service network with the team of service engineers, Service Doc.,Interface between field and factory, Warranty Claim management and free service coupon settlement, Complaints tracking and resolution, Failure analysis and product fix, New product testing in field, Technical support to sales and spares team, Support… Show more Heading Service & Training Function,Established service dept from scratch,policies,procedures, manpower selection.etc >>Customer Service Management & Support : Managing the service network with the team of service engineers, Service Doc.,Interface between field and factory, Warranty Claim management and free service coupon settlement, Complaints tracking and resolution, Failure analysis and product fix, New product testing in field, Technical support to sales and spares team, Support for transit damages settlement and claims. Technical communication through bulletins. >>Revenue Gen. by Spare Parts, Machine Sales & Allied Business : Machines sales, Segemeted Market study ,marketing & operation ,Sales of spare parts,Lubricants and services through AMC’s, Reconditioning ,inquiry gen.by field demos, service camps., Reconditioning of machines, special tools, technical training to customers. >>Customer Engagement , Service Planning and Execution : Free service camps, Field campaign , retro fitment, modification, Call back and product up-gradation, CRM, Standard Operating procedures(SOP), Implementation of service policies and goals to achieve high CSI. >>Training & Talent Management :Customer need identification , design the module with documents, imparting the trainings to Field Engineers, OEMS ,Customer, Mechanics, Sales & Marketing teams, developing training infrastructure, innovation in training methodology. Dealer development and Channel management : Dealership standardisation , Support to understand customer needs, Infrastructure/workshop and mandatory tools for best services, Support for Spare part management at dealer level, Pre and post audits. >>Team Building : Work jointly with all factory team for product improvements in CFT ,Team building with all field Service, S&M team ,R&D , QA for best interpersonal professional relationship. Take up of requirements of field team with MGMT. for service level improvement and keeping high level of moral in team. Show less Heading Service & Training Function,Established service dept from scratch,policies,procedures, manpower selection.etc >>Customer Service Management & Support : Managing the service network with the team of service engineers, Service Doc.,Interface between field and factory, Warranty Claim management and free service coupon settlement, Complaints tracking and resolution, Failure analysis and product fix, New product testing in field, Technical support to sales and spares team, Support… Show more Heading Service & Training Function,Established service dept from scratch,policies,procedures, manpower selection.etc >>Customer Service Management & Support : Managing the service network with the team of service engineers, Service Doc.,Interface between field and factory, Warranty Claim management and free service coupon settlement, Complaints tracking and resolution, Failure analysis and product fix, New product testing in field, Technical support to sales and spares team, Support for transit damages settlement and claims. Technical communication through bulletins. >>Revenue Gen. by Spare Parts, Machine Sales & Allied Business : Machines sales, Segemeted Market study ,marketing & operation ,Sales of spare parts,Lubricants and services through AMC’s, Reconditioning ,inquiry gen.by field demos, service camps., Reconditioning of machines, special tools, technical training to customers. >>Customer Engagement , Service Planning and Execution : Free service camps, Field campaign , retro fitment, modification, Call back and product up-gradation, CRM, Standard Operating procedures(SOP), Implementation of service policies and goals to achieve high CSI. >>Training & Talent Management :Customer need identification , design the module with documents, imparting the trainings to Field Engineers, OEMS ,Customer, Mechanics, Sales & Marketing teams, developing training infrastructure, innovation in training methodology. Dealer development and Channel management : Dealership standardisation , Support to understand customer needs, Infrastructure/workshop and mandatory tools for best services, Support for Spare part management at dealer level, Pre and post audits. >>Team Building : Work jointly with all factory team for product improvements in CFT ,Team building with all field Service, S&M team ,R&D , QA for best interpersonal professional relationship. Take up of requirements of field team with MGMT. for service level improvement and keeping high level of moral in team. Show less

Asst Mgr Service & Training

• May 2008 - Aug 2014

1. Technical support to all India and Io team, 2)Warranty administration .3) customer care 4) failure analysis and development 5) policy changes for service 6) development of tech manuals 6) support to marketing 7) training and development of dealers and engineers 8)support to SR.Mgmt for strategy decisions and development. 9) Recon of diesel engines 10) Service communications like bulletins, circulars, catalogs, manuals. 11) Animated manuals design for customers, training , service… Show more 1. Technical support to all India and Io team, 2)Warranty administration .3) customer care 4) failure analysis and development 5) policy changes for service 6) development of tech manuals 6) support to marketing 7) training and development of dealers and engineers 8)support to SR.Mgmt for strategy decisions and development. 9) Recon of diesel engines 10) Service communications like bulletins, circulars, catalogs, manuals. 11) Animated manuals design for customers, training , service engineers.12) product development through tech input and investigation for r&d and QA 13) Service revenue generation 14) Support to spare part sales and warehousing. Show less 1. Technical support to all India and Io team, 2)Warranty administration .3) customer care 4) failure analysis and development 5) policy changes for service 6) development of tech manuals 6) support to marketing 7) training and development of dealers and engineers 8)support to SR.Mgmt for strategy decisions and development. 9) Recon of diesel engines 10) Service communications like bulletins, circulars, catalogs, manuals. 11) Animated manuals design for customers, training , service… Show more 1. Technical support to all India and Io team, 2)Warranty administration .3) customer care 4) failure analysis and development 5) policy changes for service 6) development of tech manuals 6) support to marketing 7) training and development of dealers and engineers 8)support to SR.Mgmt for strategy decisions and development. 9) Recon of diesel engines 10) Service communications like bulletins, circulars, catalogs, manuals. 11) Animated manuals design for customers, training , service engineers.12) product development through tech input and investigation for r&d and QA 13) Service revenue generation 14) Support to spare part sales and warehousing. Show less

Sr.Engineer

• 2006 - 2008

Service /Maintenance of utilities,Gensets, of automotive component mfg, plant, Service /Maintenance of utilities,Gensets, of automotive component mfg, plant,

Executive

• 2001 - 2006

Service of Large diesel engine and power plants, and training of service team Service of Large diesel engine and power plants, and training of service team