Senior Training Faculty

• Jun 2023 - Present

BPO Trainer

• Dec 2014 - Jun 2023

 Plan, prepare and deliver high quality English language training that meets the needs of different students groups taking into account individual learning styles.  Monitor progress and provide regular feedback to help manage trainees performance throughout the course, and actively promote trainee autonomy and reflective practice  Contribute to the development, evaluation, and improvement of English training courses, materials and related services, in order to meet trainee needs by actively working as a member of the training team.  Actively engage in professional development and performance management to ensure quality and high standards in training. Show less

Spoken english trainer

• Sep 2011 - Nov 2014

 planning, preparing and delivering lessons  preparing teaching materials  helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions  checking and assessing pupils' work  organizing and running specialist courses  Freelance teaching on a one-to- one basis  Participating in marketing events for the language school  Basic administration, such as keeping student registers and attendance records.  planning, preparing and delivering lessons  preparing teaching materials  helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions  checking and assessing pupils' work  organizing and running specialist courses  Freelance teaching on a one-to- one basis  Participating in marketing events for the language school  Basic administration, such as keeping student registers and attendance records.

Senior team member/on job trainer

• Oct 2006 - Aug 2011

Worked as part of a team and supported the immediate supervisor responsible for the day-to-day tasks for financial process and administrative duties of the office. Completing the work assigned, generating report and sending it back to the clients. Completing work on priority, and meeting deadlines. Training new joiners and getting cross trained on different processes. Supervising the work of juniors and assigning work for them. Handling Incoming /outgoing calls, correspondence and filing. Creating and modifying documents using MS-OFFICE Setting up and coordinating meetings and conferences. Updating, processing and filing of all documents. Show less