Experience

Confluence Contour Sdn Bhd

• Malaysia
• Human Resources
• 1 - 100 Employee

• GIS Support Analyst

  • Sep 2012 - Present

  • Provide high-quality support to end users' software to solve technical problems quickly and effectively.• Identify, understand, and recommend solutions for customer issues or questions using working knowledge of ArcGIS including ArcGIS Desktop,ArcGIS Pro, ArcGIS Online, ArcGIS Server, and related ESRI products and technologies.• As the Subject Matter Expert, document technical issues throughincident tracking involving authoring, technical editing, and publishing of Knowledge Base articles and various authoritative online content.• Interpret user issues to determine or recommend software changes to programmers/software engineers.• I am accommodating the absence of trainer sometimes and as a mentorfor new analyst.



Resoft Synergy

• Manufacturing Support Analyst

  • Mar 2011 - Aug 2012

  - Work at Intel.- First-level call handling, problem tracking and reporting, problem solving, research and timely escalation to technical staff.- Ensuring that there are no interruptions to factory operations.- Improving the escalation process and increasing technical competency in new technology implementation. - Managing and facilitating crisis: Automation Emergency Response Team (AERT). - Ensuring that the factory continues to operate during a crisis event. - Work at Intel.- First-level call handling, problem tracking and reporting, problem solving, research and timely escalation to technical staff.- Ensuring that there are no interruptions to factory operations.- Improving the escalation process and increasing technical competency in new technology implementation. - Managing and facilitating crisis: Automation Emergency Response Team (AERT). - Ensuring that the factory continues to operate during a crisis event.



SCG Industries Malaysia Sdn. Bhd. (ON Semiconductor)

• Practical Trainee

  • Jun 2010 - Oct 2010

  - Developed and created a database query in BrioQuery Explorer. - Developed and created a database query in BrioQuery Explorer.