Experience

SILBERMANN

• Israel
• Medical Equipment Manufacturing
• 1 - 100 Employee

• V.P. Global customer support manager

  • Feb 2019 - Present

  Provide technical support to dealers, distributors and technicians globally • Provide prompt and effective after sales support. • Worldwide management of all technical service calls for Tuttnauer devices and equipment • Supporting and solving complex technical issues • Support diagnostics including: defining issues, collect data, establishing facts, drawing valid conclusions and work with a combination of various cross functional teams to get problems resolved. • Analysis of all technical issues which result in uptime improvement of Tuttnauer devices • Direct Contact with customers' needs for new features, upgrade requests and additional options for the Autoclave • Support Marketing and Sales Team by dealing with customer special requirements for tenders • Provide global training and certification for service engineers, dealers and end users • Mentor and educate first tier personnel in order to reduce the number of technical escalations • Technical support to distributors in varies countries around the world • Managing technical team Supporting customers and solving technical problems in the field



Tuttnauer

• Netherlands
• Medical Device
• 100 - 200 Employee

• International Customer Service and Support Manager

  • Apr 2011 - Dec 2018

  • Provide technical support to dealers, distributors and technicians globally • Provide prompt and effective after sales support. • Worldwide management of all technical service calls for Tuttnauer devices and equipment • Supporting and solving complex technical issues • Support diagnostics including: defining issues, collect data, establishing facts, drawing valid conclusions and work with a combination of various cross functional teams to get problems resolved. • Analysis of all technical issues which result in uptime improvement of Tuttnauer devices • Direct Contact with customers' needs for new features, upgrade requests and additional options for the Autoclave • Support Marketing and Sales Team by dealing with customer special requirements for tenders • Provide global training and certification for service engineers, dealers and end users • Mentor and educate first tier personnel in order to reduce the number of technical escalations • Technical support to distributors in over 130 countries around the world • Managing technical team Supporting customers and solving technical problems in the field


Alpen Services, Inc.
• United States
• Medical Equipment Manufacturing
• President

  • Jan 1996 - Jan 2010