Experience

Sanwa Growers, Inc

• Food & Beverages
• 1 - 100 Employee

• Hardware Specialist

  • Jul 2021 - Present



CGS (Computer Generated Solutions)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Analyst

• Help Desk Analyst

  • Aug 2019 - Dec 2021

  I'm part of the outsourced technical support and help desk teams that are behind-the-scenes human face of my company’s support system. As a help desk agent, I have advanced degrees and certifications. I received extensive training to handle technical issues and resolve problems quickly. I'm professional, competent and efficient. I'm an IT help desk agents are problem-solvers, not script-readers. I possess the perfect blend of technical and interpersonal skills.I'm prepare to handle rapidly changing technologies and business needs. I consistently strive to go beyond KPIs, such as speed-to-answer and first call resolution. I don’t just resolve problems quickly; we secure your company’s reputation for quality.