Yobana Raygoza Covarrubias
Customer Service Representative at White Horse Logistics Inc.- Claim this Profile
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English Full professional proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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Human Touch Healthcare Cultural Competence Competency
Futuro HealthAug, 2023- Nov, 2024 -
Medical Secretary training
AlisonAug, 2023- Nov, 2024 -
Human Touch Healthcare Effective Communication Competence
Futuro HealthJul, 2023- Nov, 2024 -
Human Touch Healthcare Empathy & Compassion Competence
Futuro HealthJul, 2023- Nov, 2024 -
Basic Formulas
SkillsoftJan, 2023- Nov, 2024 -
Building Customer Relationships in a Virtual Environment
SkillsoftJan, 2023- Nov, 2024 -
Choosing the Right Interpersonal Communication Method to Make Your Point
SkillsoftJan, 2023- Nov, 2024 -
Communicating Effectively with Customers
SkillsoftJan, 2023- Nov, 2024 -
Creating, Saving & Sharing Workbooks
SkillsoftJan, 2023- Nov, 2024 -
Customer Service: Adapting to Your Customers' Cues
SkillsoftJan, 2023- Nov, 2024 -
Customer Service: Interpreting Customers’ Service Priorities
SkillsoftJan, 2023- Nov, 2024 -
Expert Insights on Customer Relationships
SkillsoftJan, 2023- Nov, 2024 -
Formatting Data
SkillsoftJan, 2023- Nov, 2024 -
Gaining a Positive Perspective on Feedback
SkillsoftJan, 2023- Nov, 2024 -
Getting Started in Excel 2016 for Windows
SkillsoftJan, 2023- Nov, 2024 -
Illustrating Documents
SkillsoftJan, 2023- Nov, 2024 -
Inserting & Manipulating Data
SkillsoftJan, 2023- Nov, 2024 -
Interacting with Customers
SkillsoftJan, 2023- Nov, 2024 -
Leadercamp on-demand: Women's Career Development Amidst the Pink Pandemic
SkillsoftJan, 2023- Nov, 2024 -
Leading by Motivating
SkillsoftJan, 2023- Nov, 2024 -
Polishing Your Feedback Skills
SkillsoftJan, 2023- Nov, 2024 -
Driver's License
California Department of Motor VehiclesJul, 2004- Nov, 2024 -
Insurance Consultant, Life
California Department of InsuranceApr, 2022- Nov, 2024 -
Introduction to Medical Terminology
Alison -
Medical and Clinical Administration
Alison
Experience
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White Horse Logistics Inc.
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United States
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Warehousing and Storage
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1 - 100 Employee
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Customer Service Representative
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Jun 2023 - Present
• Receive, review, and process customer orders, ensuring accuracy and completeness. • Coordinate with internal teams such as inventory management, warehouse, and logistics to allocate goods based on customer requirements, inventory availability, and delivery timelines. • Prioritize and allocate goods based on customer demands, product availability, and any special requirements. • Optimize allocation strategies to minimize delays, backorders, and stockouts. •Report any inventory discrepancies or issues promptly. • Communicate effectively with internal stakeholders, including sales representatives, warehouse staff, and logistics personnel, to ensure smooth coordination and timely delivery of goods. • Keep customers informed of any changes or delays in their orders and provide alternative solutions when necessary. • Investigate and resolve customer complaints or issues related to goods allocation promptly and professionally. • Collaborate with relevant teams to identify root causes of problems and implement corrective actions to prevent future occurrences. • Maintain accurate records of customer interactions, orders, and allocation details using appropriate systems or software. • Prepare reports and provide insights on allocation performance, customer feedback, and areas for improvement. • Stay updated on industry trends, customer preferences, and best practices related to goods allocation and customer service. • Proactively identify opportunities to improve processes, enhance customer satisfaction, and optimize allocation strategies. Show less
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PHP Agency, Inc.
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United States
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Financial Services
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700 & Above Employee
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Life Insurance Agent
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Mar 2022 - Jul 2023
Assist clients in securing suitable life insurance policies tailored to their needs and financial goals. Analyze clients' requirements and provide professional guidance throughout the insurance selection. Foster relationships, facilitate application processes, and stay updated on industry trends and regulations. Assist clients in securing suitable life insurance policies tailored to their needs and financial goals. Analyze clients' requirements and provide professional guidance throughout the insurance selection. Foster relationships, facilitate application processes, and stay updated on industry trends and regulations.
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Michael Kors
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Routing Clerk
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Jul 2012 - Jun 2023
● Develop and maintain an effective routing plan to meet customer demands while minimizing transportation costs. Collaborate with various departments, including logistics, warehouse, and sales, to gather necessary information for efficient route planning. ● System used AS400, RLM, WMI, SCI reports, and RF scanning. Microsoft Office, General office procedures and office machines ● Coordinates special and last-minute shipping requests with the Shipping and Operations Departments, expediting any order as necessary ● Shipment Scheduling: Coordinate and schedule shipments based on customer orders, inventory availability, and delivery deadlines. Ensure timely delivery of goods while optimizing route efficiency to reduce transportation time and costs. ● Route Optimization: Analyze transportation data, such as delivery locations, vehicle capacities, and traffic conditions, to determine the most efficient routes for each shipment. ● Organize holiday events for including other departments gathering 30 people ● Communication: Liaise with drivers, carriers, to provide accurate routing instructions and delivery schedules. ● Documentation and Record-Keeping: Maintain accurate records of routing plans, delivery schedules, and transportation costs. Update and document changes in routing instructions, customer preferences, and route optimization strategies. ● Problem Solving: Identify and address any issues or obstacles that may arise during transportation, such as traffic delays, mechanical breakdowns, or changes in delivery requirements. ● Ensure compliance with transportation regulations, safety standards, and company policies. Stay up to date with industry regulations and best practices to maintain a safe and efficient routing process. ● Train existing and new team members ● Strong knowledge of supply chain and logistics principles, including transportation modes, routing optimization, and carrier management. Show less
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City of South El Monte
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United States
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Government Administration
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1 - 100 Employee
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South El Monte Community Service Commissioner
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Jan 2020 - Dec 2020
Advised City Council on community service matters, developed strategies, and collaborated with organizations to enhance programs and initiatives. Conducted research, fostered community relationships, and supported volunteers. Advised City Council on community service matters, developed strategies, and collaborated with organizations to enhance programs and initiatives. Conducted research, fostered community relationships, and supported volunteers.
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Education
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2023 - 2024
Futuro Health Scholar
Health Career, Human Touch Healthcare 1398- SECT-2 -
Arroyo high school
General ED, General Studies
Community
