Experience

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• Financial Services
• 1 - 100 Employee

• Executive Assistant To Chief Executive Officer

  • Nov 2020 - Present

  As an Executive Assistant, I am committed to maintaining the highest level of confidentiality, integrity, and professionalism while ensuring that the CEO's priorities and objectives are met. With exceptional time management skills, attention to detail, and the ability to multitask effectively, I am confident in my ability to provide exceptional support to the CEO and contribute to the success of the organization. My primary responsibility is to ensure the CEO's day-to-day operations run smoothly. I manage the calendar, schedule meetings & appointments, prepare necessary documents, presentations & materials. Additionally, I take detailed meeting notes when required, answer emails and phone calls, and communicate effectively with other executives and managers within the company. In this role, I also work closely with third-party providers, vendors, and clients, ensuring seamless coordination and effective communication. I conduct research and provide comprehensive reports to the CEO, contributing to informed decision-making. Show less



Driven Athlete Training

• Perth, Western Australia, Australia

• Virtual Assistant to Business Owner (Strength & Conditioning Coach)

  • Jan 2022 - Feb 2023

  I respond to queries and communicate effectively with riders/clients. I onboard new riders, update the system with client information, calculate calories and prepare meal plans, and dietary requirements. I am responsible for scheduling coaching calls, ensuring that clients receive timely reminders and follow-up for any missed payments. In this role, I also process payments or update payment information, maintain accurate records and ensure compliance checks are done. I also help to create content for the coach's social media platforms, editing videos for YouTube and Facebook, and managing email lists and lead magnets. I collaborate closely with the coach to ensure our processes/procedures are updated and efficient. Show less



EKS Financial Planning

• Melbourne, Victoria, Australia

• Client Services Administrator

  • Dec 2017 - Jul 2020

  • working as an assistant to a Financial Planner mainly focusing on Life, TPD, IP, Critical Illness Insurances with a little bit of Superannuation, Investments and SMSF but not limited to researching, preparing quotes, alterations, applications, cashflow and SOA preparation • CRM management and data entry • generating daily reports including from investment and SMSF accounts • collecting and gathering documents • sorting and saving these documents in the Drive • researching and generating quote comparisons • communicating with both insurance and superannuation companies as well as banks (mainly Macquarie) • also had the experience of speaking to the clients and completing their medical questionnaires and insurance applications over the phone • drafting or preparing letters and documents • email management • other ad hoc tasks • preparing and managing agreements via DocuSign • editing marketing materials and posts on Canva • some experience with WordPress Show less



Rev-A Group Co. Ltd

• Tokyo, Japan

• Online Account Manager

  • Feb 2017 - Oct 2017

  • managing Japanese airbnb accounts, answering to bookings and inquiries thru email from guests • communicating with guests for the key and check in procedure • providing additional services by assisting guests with inquiries about restaurants, museums, shopping centers, nearest station and transportation services whenever I could with the help of the internet • creating manuals, maps, and instructionals using Adobe InDesign, Illustrator and Photoshop • daily meetings with Cebu and Tokyo team discussing goals, issues and targets • updating listings on the website when necessary including adjusting rates during holidays and peak seasons • communicating with cleaners after guests check out • coordinating with listing owners for additional supplies, replacements and/or repairs Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Player Support Specialist - RIOT Games

  • Mar 2014 - Aug 2016

  • replying to emails from players all over North America, most countries from East and West Europe, Oceania • providing answers to general questions and inquiries, new promotions and sales, technical support, server issues and other game-related concerns • communicating with the other teams from LAX, and other Support Specialists from Turkey, Brazil, Ireland, and a few other European countries • maintaining above average score for quality and quantity of emails handled per day • working with a team and ensure excellent schedule adherence Show less



ePerformax Contact Centers & BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Associate

  • Oct 2013 - Jan 2014

  Answering calls both from sellers and buyers who inquire about their transactions online, billing & payment, shipping, technical support and walkthroughs, and other general information. Answering calls both from sellers and buyers who inquire about their transactions online, billing & payment, shipping, technical support and walkthroughs, and other general information.