Senior Fraud Analyst

• Jan 2018 - Present

Fraud Analyst

• Jun 2015 - Dec 2017

- Ensure new merchants are screened under company`s proprietary and 3rd party merchant risk-analysis screening tools identifying, assessing and issuing guidelines for managing associated risk.- Investigate suspicious merchant activity while maintaining a portfolio monitoring strategy & program.- Effectively liaise cross-teams and cross company identifying fraud risk and implementing mitigation measures.- Develop and manage fraud procedures to identify and minimize fraud activity both from a business and cardholder perspective.- Perform analysis of purchases / transactions, via real-time or near real-time queues or via company`s proprietary business. Intelligence tool to identify unauthorized credit card use, including Root cause and post-mortem analysis on fraudulent modus-operandi.- Help senior management, identify and build fraud metrics for KPI's, reports and dashboards to monitor and benchmark performance.- Business intelligence gathering & industry best practices to combat fraud & reduce losses

Payouts and Fraud Shift Leader

• Jan 2014 - Feb 2015

- Creation of the daily working schedule for a team of 9, task assignment, task monitoring, team supervision - First contact person to deal with questions by operators and issues arising - Overseer and coordinator in communication, coordination and high priority issues and disputes between internal departments (CS Department, VIP Department and Support Department) - Maintain and monitor department SLA's (documents processing SLA; fraud and payments SLA’s) - Monitoring Fraud across all Neogames Networks, white labels and brands, including detection of credit card fraud, bonus abuse, money laundering and other fraudulent behaviour by players - Minimise payment fraud and chargeback levels across the network by monitoring registrations, deposits and withdrawals and identifying suspicious behaviours and patterns - Liaise with third parties such as bank and payment providers - Preparation of weekly and monthly reports to higher management, identification of changes and trends in transactions activities - Payments quality assurance – daily, weekly and monthly monitoring of the team performance; identification of any mistakes, individual QA feedback given to the relevant team member; further training on the problematic area provided if necessary through 1-to-1 sessions - Initial handling of LGA complaints/ indication of external legal actions; investigation of the customer complaint, initial response to the customer - Identification of system errors and bugs; reporting to the respective technical team; follow up until errors are fixed; Escalation of critical issues as they arise- Training of new employees (introduction to the backend system and tools, how to read player’s account and personal data; knowledge on how to use all department database and administrative tools; introduction and further training on all fraud, payments and documents processing tasks; knowledge on how to use all department protocols and procedures)

Payouts and Fraud Supervisor

• Jan 2013 - Jan 2014

- Creation of the daily working schedule for a team of 9, task assignment, task monitoring, team supervision - Maintain and monitor department SLA's (documents processing SLA; fraud and payments SLA’s) - Monitoring of registrations, deposits and withdrawals - Mitigating risk and losses by monitoring and identifying suspicious behaviours and patterns - Liaise with third parties such as bank and payment providers - Communicates with internal departments to resolve disputes and create information exchange - Preparation of weekly and monthly reports to higher management, identification of changes and trends in transactions activities - Escalation of critical issues as they arise - Regulated markets representative – coordinator between all company departments in terms of new market launch preparation, meetings minutes, monitor if all new required protocols have been created and completed before the market launch; identification of new processes/procedures that will be needed to meet the new market needs; identification of new backend features that will be required to meet the new regulations) - Training of new employees (introduction to the backend system and tools, how to read player’s account and personal data; knowledge on how to use all department database and administrative tools; introduction and further training on all fraud, payments and documents processing tasks; knowledge on how to use all department protocols and procedures)

Fraud Analyst & Payment controller

• Apr 2012 - Jan 2013

Payment Controller & Documents processor

• Mar 2011 - Apr 2012

Assistant General Manager

• 2010 - 2011

Stock Broker

• 2009 - 2010

- Trading with stocks and other financial instruments on the U.S. financial markets; - Financial analysis of the global financial markets;