Yoana Balcheva

Receptionist at Church Army UK & Ireland
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Contact Information
us****@****om
(386) 825-5501
Location
Sheffield, England, United Kingdom, UK
Languages
  • Bulgarian Native or bilingual proficiency
  • English Full professional proficiency
  • French Professional working proficiency
  • Russian Elementary proficiency

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Credentials

  • IELTS Academic 8.0
    IELTS Official
    Jun, 2020
    - Nov, 2024
  • Dipôme d'Études En Langue Française (DELF) B2
    France Éducation international
    Mar, 2019
    - Nov, 2024
  • Certificate for high achievements and successful realization of a project through participation as a Project Leader in the program ABLE Mentor between February 2018 and June 2018
    Association of the Bulgarian Leaders and Entrepreneurs
    Jun, 2018
    - Nov, 2024

Experience

    • United Kingdom
    • Religious Institutions
    • 1 - 100 Employee
    • Receptionist
      • Sep 2023 - Present

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Barista
      • Nov 2022 - Sep 2023

      • Have carried out all coffee shop responsibilities including tills, preparing hot and cold drinks, making food orders, cleaning, accepting deliveries, stock preparation for the next shift, opening and closing the coffee shop; • Quickly integrated into the workflow of a well-established team; • Fully trained in customer services, food hygiene, health and safety and COSHH, manual handling and more; • Partially trained in the retail units, primarily deliveries; • Got used to working well under immense pressure in a busy environment and multi-tasking; • Became experienced at addressing the needs of all kinds of people, including vulnerable and disabled customers and kids. Show less

    • United Kingdom
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Warehouse Operative
      • Jul 2022 - Sep 2022

      In this full-time summer job, I was on foot throughout my 10-hour long shifts 4 times a week, so I got really used to working hard and smart. I quickly mastered my core duty of picking by developing a deep understanding of the warehouse operations, and was consistently praised as one of the best workers in my department. Aside from that, I feel like my most important contribution was bringing a smile and a positive attitude to work everyday. I developed a great relationship with many of my colleagues and higher ups, which I am very grateful for. A bonus benefit I managed to get was to develop my knowledge of Russian through communicating with my Ukrainian co-workers. I was also happy to help them gain some confidence with using English. Show less

    • United Kingdom
    • Staffing and Recruiting
    • 300 - 400 Employee
    • Staff
      • Dec 2020 - Aug 2021

      Throughout my employment I have had the pleasure to work in the following venues: - Dinnington Local Testing Site (for the NHS) – position as a COVID-19 Test Assistant • Assisting community members with carrying out their PCR tests • Working at check-in and check-out • Assembling PCR test kits • General help with maintenance, such as cleaning, mopping, ensuring safety • Occasionally doing community service by collecting waste products polluting nearby areas - The Jockey Club Market Rasen Racecourse (fine dining) – position as a Runner • Serving meals to customers • Taking orders • Assisting communication between front of house and back of house • Supporting colleagues in other positions • General help with maintenance, such as arranging tableware and cleaning up at the end of the day Show less

Education

  • The University of Sheffield
    Bachelors of Science - BSc, Biomedical Science
    2020 - 2024
  • Lycée Français de Sofia
    High School Diploma, 5.95 out of 6.00
    2015 - 2020

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