Customer Success Executive and Partnership Development - Spain

• May 2023 - Present

Global Services Operations (GSO) Process Executive

• Apr 2020 - Sep 2021

- Management of contract-to-cash process for Microsoft Consulting Services businesses for LATAM, GULF, APAC and EMEA markets.- Deal with Microsoft subsidiaries worldwide, in particular with LATAM - Research and Analysis of contracts and order compliance issues. - Analysis and investigation of queries related to specific Microsoft Business Programs, Orders and Contracts.

Volume Licensing Process Executive

• Oct 2018 - Mar 2020

- Microsoft internal sales support for the EMEA Region in charge of processing and managing of business within Service Level Agreements (SLA), prioritise and ensure the performance of service, working to strict targets and deadlines- Process and management of business within Service Level Agreements. - Validate and audit contracts in B2B deals- Customer support for the EMEA region, dealing with customer queries in spanish and english via email.- Provide feedback on error transaction and conduct RCA with help of quality SPOC- SLA Process compliance, Resource Planning, Business process improvement- Part of the translation team (Spanish to English) Show less

Marketing Executive

• Mar 2014 - Mar 2015

- Market research and analysis of trends and consumer behaviour in the Irish and LATAM markets- Research and data analysis of consumers, competitors, and market conditions- Implementation of marketing strategies-Prospection of clients via email and phone- Identify potential clients in the Irish and LATAM markets- Monitor marketing campaigns to measure its effectiveness- Monitor and report on competitor activity

Content Specialist

• Mar 2014 - Mar 2015

- Content creation- Content Writing with best SEO practices - Content strategy for social media, blogs and websites - Blogging- Data Analysis using Google Analytics- Content localization for social media and websites- Content translation from English and Portuguese to Spanish- Proofreading and editing of text in Spanish

Marketing Assistant

• Apr 2011 - Apr 2013

- Market research and analysis of trends and consumer behaviour - Create and interpret marketing reports - Develop marketing and advertising campaigns - Prospection of clients via email and phone - Identify potential clients in the tourism field - Build and maintain marketing databases to deliver promotional campaigns - Market research and analysis of trends and consumer behaviour - Create and interpret marketing reports - Develop marketing and advertising campaigns - Prospection of clients via email and phone - Identify potential clients in the tourism field - Build and maintain marketing databases to deliver promotional campaigns