Manager, Systems Engineering

• Aug 2020 - Present

Network Administrator

• Apr 2018 - Jul 2020

Self Employed

• Jun 2016 - Mar 2018

I am self-employed providing on-site and remote IT support, specializing in virtualization and storage technologies. I am self-employed providing on-site and remote IT support, specializing in virtualization and storage technologies.

Customer Support Engineer II

• Feb 2016 - May 2016

• Solve advanced Active Directory administration issues, including forest administration • Build and manage Windows Servers and user accounts, including creations, deletions, and migrations • Manage advanced SAN infrastructure • Perform advanced Citrix, Microsoft Office, MS Exchange, printer, local workstations and domains, and network troubleshooting • Solve MS Exchange email issues • Build small additions into infrastructure • Manage and install remote monitoring and management systems, as well as anti-virus and anti-malware systems • Solve escalated Tier I tickets and de-escalated Tier III tickets • Train Tier I employees Show less

Systems Engineer

• Jul 2015 - Feb 2016

• Primary Engineer for multiple government and commercial clients, responsible for maintaining their Citrix infrastructures as well as planning upgrades as their needs change • Responsible for assisting with the day-to-day needs of many South Carolina-based clients, from installing network printers, creating or modifying GPOs, installing and upgrading applications in multi-server Citrix environments, to application-level support and general computer troubleshooting • Work as part of a team of engineers to support customer needs in a timely manner to meet SLAs • Utilize a ticketing and billing system to accurately capture time spent on various tasks Show less

Systems Administrator

• Oct 2014 - May 2015

Former employer, Korn Law Firm, was acquired by Butler & Hosch. Job duties were similar, but included working as part of a larger national team and maintaining multi-server Citrix farms and the infrastructure to support them. Former employer, Korn Law Firm, was acquired by Butler & Hosch. Job duties were similar, but included working as part of a larger national team and maintaining multi-server Citrix farms and the infrastructure to support them.

Systems Administrator

• Apr 2007 - Oct 2014

• Planned and implemented a full migration from physical servers to a virtualized environment running on a clustered VMware ESX 4.0 & 5.0 Enterprise platform, including use of vMotion and High Availability, and utilizing clustered EqualLogic PS6000e iSCSI SANs • Planned a migration from a digital PBX to a Mitel VoIP system, including network core upgrades, wiring validation, server configuration, and IP phone configuration and deployment, along with regular support and maintenance of all related systems • Migrated an Exchange 5.0 mail server to Exchange 2007 • Migrated a Windows NT 4.0 domain into an Active Directory 2008 domain • Built a backup server using Symantec BackupExec 12 and a Dell PowerVault LTO5 tape library, with backup-to-disk and dupe-to-tape occurring nightly • Implemented and maintained Cisco ASA VPN firewalls • Responsible for participating in routine client audits for information security and regulatory compliance • Responsible for the creation and maintenance of domain accounts for all systems and employees • Responsible for all routine system maintenance tasks, including physical hardware replacements, UPS upkeep, and systems and software patching • Madel I.T.-related purchasing decisions Show less

Lead Developer / Webmaster

• Apr 2005 - Oct 2006

• Designed, developed, deployed, and maintained the company’s public Web site, including creating site mockups, graphics design and creation using Adobe PhotoShop, static and dynamic coding in PHP and JavaScript, and MySQL database design and implementation • Built, configured, and maintained the Linux web server for hosting the corporate website • Performed regular security audits to the web server • Managed any projects directly tied to the corporate web presence • Participated in the discussion of new projects, and determined the feasibility and impact of the software side of those projects Show less

Webmaster

• Mar 2002 - Nov 2003

• Designed, created, and maintained the high-load corporate Intranet website, which was primarily populated with dynamic database-driven content that was input on a daily basis by employees in dozens of offices around the globe • Built, configured, and maintained the Linux servers which ran the corporate Intranet site, as well as the company’s Internet-facing DNS solution, implemented with BIND9 • Worked directly with an international design firm to manage design and content changes to the company’s public Web site • Maintained the Windows 2000 server cluster that ran the corporate public Web site • Monitored and maintained the T1 data line from which the corporate public Web site was served Show less

Project Lead / Systems Administrator

• Jan 1999 - Feb 2002

• Managed and worked with a team of graphic artists and designers, database engineers, and software engineers to develop and deploy custom web-enabled solutions for projects ranging from simple business web sites, to full e-commerce packages and geo-location based informational portal sites • Assisted the primary Systems Administrator in daily management and upkeep tasks, as well as supervised desktop maintenance, upgrades, and replacements • Designed network topography and assisted with installation of the company’s LAN • Provided company-wide user-level desktop support Show less