Emily You
Principal coach at Emily You School of Sales- Claim this Profile
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English Native or bilingual proficiency
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Chinese Native or bilingual proficiency
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Dutch Elementary proficiency
Topline Score
Bio
Henry Wang
I had joined Emily's sales coaching program for the whole year of 2017 when she was the principal coach at Emily You Consulting. This year was definitely the period where I noticed my sales skills had improved quickest since I had been a salesman. Emily was a senior sales person herself before becoming a trainer, and she had went through Skip Miller's "Proactive Selling" training and John Barrows' training just like me. So she could provide a very unique coaching perspective. She customized the whole coaching classes base on my situation and challenges. We focused on 3 of my weaker points, namely "call high/ATL", "prospecting", and "time management". For prospecting, I have been using John Barrow's WYWYN prospecting email templates since his training back in Jul 2016, but I have not gotten the kind of success my US counterparts got. The most impressive result was after Emily tweaked minor details in my email templates, I sent it out in real life to a CIO, and got immediate positive response from this CIO. That showed me the real power of good execution. Then I followed the training from our "discovery call for ATL", focusing on discover "why change, why Tableau and why now" with the CIO and closed the 1st deal. Later, this CIO became one of our champions, so we closed not only one deal just from a this prospecting email. For time management, we went through my sales process for a "health-check" and she would tell me the parts I have been doing really well and the parts to improve. After this, my sales process have been revamped to be more efficient. And through this exercise, I reinforced my "self-check" habit. She also helped me put up lots of use cases and prepared very useful sales tools for me. Due to the good performance in FY2017, I was promoted from Commercial Territory Sales to Enterprise Account Manager. I would say if you are a salesman, whatever age or level you are, you should find a coach like Emily. Just talking to her once a month would keep your skills upgraded.
Vanillin Quan
I worked with Emily for 1.5 years when she is the sales trainer for Tableau APAC. I am a quota carrying salesperson, covering in the Greater China territory. And her role is to help us sell better. Besides overseeing the new hires during their 90-day onboarding program, she also identifies skill gaps and organizes training by topic to the entire sales team. And that is when I was coached by her when my role requires me to do upsell into existing customer base. It is indeed an honor to work closely with Emily You, who in my humble opinion is the very best sales training professionally in our industry. What is it that makes her
rita wang
我是在2016年加入Tableau工作时认识Emily 的。当时她负责new hire的onboarding program。 我之前一直在中国国内的Oracle工作，这是我第一次出国到一个以英文为主要语言的国家工作生活，所以刚开始沟通起来会有困难，在总部new hire培训课上有很多不能100%理解的内容，Emily了解我的情况后，很耐心地把课程里的一些重点又用中文帮我做了解释，确保我完全理解和掌握。而且她在接下来的每周都和我有1：1的跟踪访问，确保我遇到的任何问题都能及时得到解决。她这种90天跟踪的on boarding program我还是第一次体验。Emily的指导非常具有实战性，应用到具体的销售工作中取得了非常好的成绩。 除了在工作范围内的协助，她还很关心我初来一个陌生国家，适应生活方面的情况。在生活中也给了很多帮助，如租房、语言培训、扩大朋友圈等方面都给了极大帮助。而且也经常用自己的亲身经验和体会安慰和鼓励我， 每次和她1：1谈话结束后，我都觉得整个人对生活和工作更加充满信心和坚定信念。
Henry Wang
I had joined Emily's sales coaching program for the whole year of 2017 when she was the principal coach at Emily You Consulting. This year was definitely the period where I noticed my sales skills had improved quickest since I had been a salesman. Emily was a senior sales person herself before becoming a trainer, and she had went through Skip Miller's "Proactive Selling" training and John Barrows' training just like me. So she could provide a very unique coaching perspective. She customized the whole coaching classes base on my situation and challenges. We focused on 3 of my weaker points, namely "call high/ATL", "prospecting", and "time management". For prospecting, I have been using John Barrow's WYWYN prospecting email templates since his training back in Jul 2016, but I have not gotten the kind of success my US counterparts got. The most impressive result was after Emily tweaked minor details in my email templates, I sent it out in real life to a CIO, and got immediate positive response from this CIO. That showed me the real power of good execution. Then I followed the training from our "discovery call for ATL", focusing on discover "why change, why Tableau and why now" with the CIO and closed the 1st deal. Later, this CIO became one of our champions, so we closed not only one deal just from a this prospecting email. For time management, we went through my sales process for a "health-check" and she would tell me the parts I have been doing really well and the parts to improve. After this, my sales process have been revamped to be more efficient. And through this exercise, I reinforced my "self-check" habit. She also helped me put up lots of use cases and prepared very useful sales tools for me. Due to the good performance in FY2017, I was promoted from Commercial Territory Sales to Enterprise Account Manager. I would say if you are a salesman, whatever age or level you are, you should find a coach like Emily. Just talking to her once a month would keep your skills upgraded.
Vanillin Quan
I worked with Emily for 1.5 years when she is the sales trainer for Tableau APAC. I am a quota carrying salesperson, covering in the Greater China territory. And her role is to help us sell better. Besides overseeing the new hires during their 90-day onboarding program, she also identifies skill gaps and organizes training by topic to the entire sales team. And that is when I was coached by her when my role requires me to do upsell into existing customer base. It is indeed an honor to work closely with Emily You, who in my humble opinion is the very best sales training professionally in our industry. What is it that makes her
rita wang
我是在2016年加入Tableau工作时认识Emily 的。当时她负责new hire的onboarding program。 我之前一直在中国国内的Oracle工作，这是我第一次出国到一个以英文为主要语言的国家工作生活，所以刚开始沟通起来会有困难，在总部new hire培训课上有很多不能100%理解的内容，Emily了解我的情况后，很耐心地把课程里的一些重点又用中文帮我做了解释，确保我完全理解和掌握。而且她在接下来的每周都和我有1：1的跟踪访问，确保我遇到的任何问题都能及时得到解决。她这种90天跟踪的on boarding program我还是第一次体验。Emily的指导非常具有实战性，应用到具体的销售工作中取得了非常好的成绩。 除了在工作范围内的协助，她还很关心我初来一个陌生国家，适应生活方面的情况。在生活中也给了很多帮助，如租房、语言培训、扩大朋友圈等方面都给了极大帮助。而且也经常用自己的亲身经验和体会安慰和鼓励我， 每次和她1：1谈话结束后，我都觉得整个人对生活和工作更加充满信心和坚定信念。
Henry Wang
I had joined Emily's sales coaching program for the whole year of 2017 when she was the principal coach at Emily You Consulting. This year was definitely the period where I noticed my sales skills had improved quickest since I had been a salesman. Emily was a senior sales person herself before becoming a trainer, and she had went through Skip Miller's "Proactive Selling" training and John Barrows' training just like me. So she could provide a very unique coaching perspective. She customized the whole coaching classes base on my situation and challenges. We focused on 3 of my weaker points, namely "call high/ATL", "prospecting", and "time management". For prospecting, I have been using John Barrow's WYWYN prospecting email templates since his training back in Jul 2016, but I have not gotten the kind of success my US counterparts got. The most impressive result was after Emily tweaked minor details in my email templates, I sent it out in real life to a CIO, and got immediate positive response from this CIO. That showed me the real power of good execution. Then I followed the training from our "discovery call for ATL", focusing on discover "why change, why Tableau and why now" with the CIO and closed the 1st deal. Later, this CIO became one of our champions, so we closed not only one deal just from a this prospecting email. For time management, we went through my sales process for a "health-check" and she would tell me the parts I have been doing really well and the parts to improve. After this, my sales process have been revamped to be more efficient. And through this exercise, I reinforced my "self-check" habit. She also helped me put up lots of use cases and prepared very useful sales tools for me. Due to the good performance in FY2017, I was promoted from Commercial Territory Sales to Enterprise Account Manager. I would say if you are a salesman, whatever age or level you are, you should find a coach like Emily. Just talking to her once a month would keep your skills upgraded.
Vanillin Quan
I worked with Emily for 1.5 years when she is the sales trainer for Tableau APAC. I am a quota carrying salesperson, covering in the Greater China territory. And her role is to help us sell better. Besides overseeing the new hires during their 90-day onboarding program, she also identifies skill gaps and organizes training by topic to the entire sales team. And that is when I was coached by her when my role requires me to do upsell into existing customer base. It is indeed an honor to work closely with Emily You, who in my humble opinion is the very best sales training professionally in our industry. What is it that makes her
rita wang
我是在2016年加入Tableau工作时认识Emily 的。当时她负责new hire的onboarding program。 我之前一直在中国国内的Oracle工作，这是我第一次出国到一个以英文为主要语言的国家工作生活，所以刚开始沟通起来会有困难，在总部new hire培训课上有很多不能100%理解的内容，Emily了解我的情况后，很耐心地把课程里的一些重点又用中文帮我做了解释，确保我完全理解和掌握。而且她在接下来的每周都和我有1：1的跟踪访问，确保我遇到的任何问题都能及时得到解决。她这种90天跟踪的on boarding program我还是第一次体验。Emily的指导非常具有实战性，应用到具体的销售工作中取得了非常好的成绩。 除了在工作范围内的协助，她还很关心我初来一个陌生国家，适应生活方面的情况。在生活中也给了很多帮助，如租房、语言培训、扩大朋友圈等方面都给了极大帮助。而且也经常用自己的亲身经验和体会安慰和鼓励我， 每次和她1：1谈话结束后，我都觉得整个人对生活和工作更加充满信心和坚定信念。
Henry Wang
I had joined Emily's sales coaching program for the whole year of 2017 when she was the principal coach at Emily You Consulting. This year was definitely the period where I noticed my sales skills had improved quickest since I had been a salesman. Emily was a senior sales person herself before becoming a trainer, and she had went through Skip Miller's "Proactive Selling" training and John Barrows' training just like me. So she could provide a very unique coaching perspective. She customized the whole coaching classes base on my situation and challenges. We focused on 3 of my weaker points, namely "call high/ATL", "prospecting", and "time management". For prospecting, I have been using John Barrow's WYWYN prospecting email templates since his training back in Jul 2016, but I have not gotten the kind of success my US counterparts got. The most impressive result was after Emily tweaked minor details in my email templates, I sent it out in real life to a CIO, and got immediate positive response from this CIO. That showed me the real power of good execution. Then I followed the training from our "discovery call for ATL", focusing on discover "why change, why Tableau and why now" with the CIO and closed the 1st deal. Later, this CIO became one of our champions, so we closed not only one deal just from a this prospecting email. For time management, we went through my sales process for a "health-check" and she would tell me the parts I have been doing really well and the parts to improve. After this, my sales process have been revamped to be more efficient. And through this exercise, I reinforced my "self-check" habit. She also helped me put up lots of use cases and prepared very useful sales tools for me. Due to the good performance in FY2017, I was promoted from Commercial Territory Sales to Enterprise Account Manager. I would say if you are a salesman, whatever age or level you are, you should find a coach like Emily. Just talking to her once a month would keep your skills upgraded.
Vanillin Quan
I worked with Emily for 1.5 years when she is the sales trainer for Tableau APAC. I am a quota carrying salesperson, covering in the Greater China territory. And her role is to help us sell better. Besides overseeing the new hires during their 90-day onboarding program, she also identifies skill gaps and organizes training by topic to the entire sales team. And that is when I was coached by her when my role requires me to do upsell into existing customer base. It is indeed an honor to work closely with Emily You, who in my humble opinion is the very best sales training professionally in our industry. What is it that makes her
rita wang
我是在2016年加入Tableau工作时认识Emily 的。当时她负责new hire的onboarding program。 我之前一直在中国国内的Oracle工作，这是我第一次出国到一个以英文为主要语言的国家工作生活，所以刚开始沟通起来会有困难，在总部new hire培训课上有很多不能100%理解的内容，Emily了解我的情况后，很耐心地把课程里的一些重点又用中文帮我做了解释，确保我完全理解和掌握。而且她在接下来的每周都和我有1：1的跟踪访问，确保我遇到的任何问题都能及时得到解决。她这种90天跟踪的on boarding program我还是第一次体验。Emily的指导非常具有实战性，应用到具体的销售工作中取得了非常好的成绩。 除了在工作范围内的协助，她还很关心我初来一个陌生国家，适应生活方面的情况。在生活中也给了很多帮助，如租房、语言培训、扩大朋友圈等方面都给了极大帮助。而且也经常用自己的亲身经验和体会安慰和鼓励我， 每次和她1：1谈话结束后，我都觉得整个人对生活和工作更加充满信心和坚定信念。
Credentials
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Cold Calling: The First Seven Seconds
LinkedInJul, 2023- Oct, 2024 -
John Barrows "driving to close"
JB SalesDec, 2021- Oct, 2024 -
Salesforce.com Administrator
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Experience
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Emily You School of Sales
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Software Development
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1 - 100 Employee
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Principal coach
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Sep 2016 - Present
After 34 years in Asia Pacific (APAC), life brings me, my Dutch husband and our 3 children back to the Netherlands. Earlier on in my life, I encountered Daniel Pink ("Free Agent Nation"), Timothy Ferriss ("4 hour work week") and Robert K ("Rich Dad Poor Dad"). And that was why I decided to have this adventure of starting my own practice, because I believed I could provide some unique values to a group of people. I see a recurring problem with how corporate sales training are done today. A group of sales people regardless of past experiences, current roles, and their learning styles, are asked to sit in a room and follow the same PPT for 1 hour. The problem with that is, "1/3 of the people may already know everything in the PPT and feel bored. 1/3 of the people may not even be able to follow and cannot see how it can be applied to their daily job. 1/3 of them may feel just right." Further, since there is no buy-in on the attendees before the training and no follow-up on the attendees post the training, it is very hard to see the $ invested become actions from the sales team post training. Therefore very little ROI achieved for the companies. I offer trainings in light of these challenges: 1 customized skill-based curriculum based on experience level/job role/learning style (modules such as: discovery & qualification, prospecting, story telling, demo, working with partner etc.) 2 clear buy-in from attendee's managers and themselves prior to training 3 practice, practice, practice during & post training sessions 4 measurable actions by the attendees post training (to be observed by managers) What I have observed is that once motivated attendees put what they've learnt into action, they see immediate results. And that +ive experience alone is enough to fuel them to use it more and more until they master it. Therefore, ROI is realized. website https://saleswithemily.com/about-emily/ Show less
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My home
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United States
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Wellness and Fitness Services
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Full Time Mom of 3 kids
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Aug 2016 - Aug 2023
When I was filling up this job on LinkedIn, the "end date" field really made me stopped for a moment. One thing I have learnt about this job is that I cannot put an end-date to it when I am still alive. I became a mom in Sep 2010 when I got my first kid. And that was the beginning of this job. I became a full time mom only in Aug 2016 when we moved back to Netherlands. At that time, my youngest kid was just 1.5 years old. As of Sep 2023, my youngest kid went to Groep 5 (equivalent to Primary School 3rd year) in the Netherlands. His school now has 4 full days on Mon, Tue, Thu and Fri. That marked the end of my full-time Mom period. I know many women are afraid of stopping their career and becoming a stay-at-home mom full time. They find it very hard to explain to their future employers that they had this gap in their career where they were just looking after home and children. I think home-making and raising children are both professional work. I learnt so much about human nature and individual differences in this job. And that is why I put this job on my LinkedIn. There is nothing to be ashamed of. In the contrary, we, mothers, should all be very proud of ourselves. And I also believe that mothers can come back to their professional life after their children grow up. The more mothers demonstrated that, the more it will be accepted by main stream. If you also find navigating parenthood challenging, I invite you to check out Rerouting Parenthood https://podcasts.apple.com/gb/podcast/rerouting-navigating-parenthood/id1562733687 Show less
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SalesChakra
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IT Services and IT Consulting
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1 - 100 Employee
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The sales playbook project
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Oct 2016 - Feb 2017
Who would guess that one day I would reunite with my ex-colleague from salesforce.com in Europe? SalesChakra is a sales think tank that drives results based sales enablement for B2B SaaS Companies. We work with startups and mid sized technology companies in setting up sales acceleration programs through tactical initiatives (and with use of sales technologies). For sure, this is going to be another fun ride. Who would guess that one day I would reunite with my ex-colleague from salesforce.com in Europe? SalesChakra is a sales think tank that drives results based sales enablement for B2B SaaS Companies. We work with startups and mid sized technology companies in setting up sales acceleration programs through tactical initiatives (and with use of sales technologies). For sure, this is going to be another fun ride.
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Tableau Software
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France
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IT System Custom Software Development
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1 - 100 Employee
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Sales Trainer, APAC
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Jan 2015 - Jul 2016
I kept moved by the amazing people I met at Tableau. It was not just in sales. It was in every department. Everyone had so much passion about what we were doing. The energy ... The energy, as Tony Robbins said, was the key. This was not something you take for granted. This was phenomenal.I was recommended by Kevin Kotecki to the senior leadership to become the 1st sales trainer in APAC （APAC including Australian & New Zealand, Japan, Greater China, India, South East Asia and Korea). Globally, there were 4 of us, 1 in US west coast, 1 in Austin, 1 in London and me in Singapore. In this role, I was a facilitator, a trainer, a coach and most of all, a cheerleader and friend. I wanted to help everyone stay in that state, in their flow. During the course of 5 quarters, I - received and on-boarded 100+ sales team members through the Tableau 90 day on-boarding program- designed skill improvement program and conducted more than 50 training sessions ranging from discovery & qualification, demo, story telling and prospecting- collaborated with pre-sales team to create a series of 10 in-depth industry-based selling trainings- organized the 1st APAC demo competition, which mobilized more than 50 commercial sales people to enhanced their demo skill - created a personalized scorecard (using Tableau) for individual salesperson, taken into consideration of input such as incoming lead flow, to look at lead-opportunity-closing ratio. So their managers had better visibility into the root cause of performance issues.- upon request from Channel team, conducted sales training sessions for partners during Partner Summit 2016 For both 2015 and 2016, APAC region exceeded 100% quota. Jul 15 2016 was a very memorable day in my professional career! Thanks everyone for making it so special for me. And I wanted to especially thank Sarah Bedwell, Agnes Lim, Nate Vogel, April Jenks, Joe Clarke for your support along the way! You saw me grow into this role from Day 1. Show less
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Sales Area Manager
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Sep 2013 - Dec 2014
I know Tableau is going to be another game-changer (in the software industry) and I am really honored to be part of this! (Tableau went public in 2013, NYSE:DATA)Why? Because Tableau fundamentally solves the business problem of how to empower each and every knowledge worker to have the freedom to Ask their questions and Get their answers from their data, with a few simple clicks. Then shares the insights with the world. Again with a few simple clicks. This is not the traditional reporting/BI tool that everyone thinks it is. This is the tool for the future, yet available today. I was responsible for Hong Kong, Taiwan and South China market and was the 2nd sales person ever to cover these markets in Tableau. I orchestrated market entry strategy and executed it with the help of marketing, pre-sales, customer success, channel/partners colleagues. If the best quarterly revenue in this territory before I took over was $x, then revenue trend in the same territory in the 5 quarters during my tenure were: $2x, $4x, $2.8x, $5.5x, $9x. For the year 2014, my quota achievement is 109%. I was also the Winner of 2014/H2 SAMs team competition.In May 2014, I was selected to represent APAC to speak at Global Sales Kick Off's success story segment, sharing the art of one of my deals. In Jul 2014, I was key-note speaker at 8.2 product launch in Taiwan and published a Taiwanese customer story from Taiwan Institute for Information Industry. Working with such a crazy bunch of people made everyday an enjoyment! (Watch the video. You'd know what I mean ?@#$%^^ :P)I left this role because the senior leadership invited me to join their sales enablement team. Show less
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Lumesse
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United Kingdom
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Software Development
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1 - 100 Employee
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Sales Manager
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Oct 2012 - Sep 2013
I joined Lumesse, formerly known as Stepstone solutions, when it was still privately held. It was headquartered in the UK with a mainly European client base. The APAC team was still very much in start-up mode with about 10 person in the Singapore office. I was responsible for acquiring new clients in Singapore. During this time, I experienced a managemen team change-over, the resignation of our only APAC marketing person, and an integration of different product lines. I was not able to meet my sales quota after trying very hard, and thus I left and joined Tableau. ----------------------------- Lumesse is in the business of inspiring talent management since 2003. In our sector, it is a crowded place, but we are quite different. http://www.lumesse.com/meet-lumesse/we%27re-different We believe every company and individual is unique, and one-sized-fits-all solution is not going to work, so we give you choices and we make our solution work for you locally. This is our promise to you. Judge us on it. http://www.lumesse.com/meet-lumesse/customer-promise# Show less
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PointPal
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Staffing and Recruiting
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1 - 100 Employee
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Sales Team Lead
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Oct 2011 - Sep 2012
Launching Pointpal - the truly innovative cloud-based mobile loyalty and marketing platform. It was a game changer and showed a totally new way for B2C business to build up their customer relationship on a 1:1 basis through the consumer's mobile phones. Yet it was so easy to set up and operate. I was hired by one of the founders Robert Stanley as the first sales person in the Singapore office and was given team lead responsibilities. As an individual contributor, I was most proud of myself for prospected into enterprises such as Estee Lauder Group, SMRT and Nestle Group and discovered valuable opportunities for Pointpal. Though I didn't have direct reporting line from the sales team, I helped Robert run weekly forecast meeting, ensured the learning from every team member were shared, streamlined sales processes with operations and optimized our own instance of salesforce.com as the system administrator. I was also involved in interviewing new candidates, as well as onboarding them to our sales team. Together, we grew the customer base from 0 to 50 in Singapore. I must say the game of "0 to 1" is very different from "1 to many". And I also started to see how critical a factor People was to the business, from a sales management perspective. However, despite all the hard work, we couldn't secure further investment and I left. At that time, I was very convinced that all the technology, no matter how advanced, were just tools. It was up to the people who were using them to unleash the tool's ultimate power. Because of that, I was very curious how technology could help CEO and management team to recruit better people, retain the great ones and keep them motivated. And that was why I joined Lumesse, a company that provided talent management software. Show less
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Salesforce.com
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IT Services and IT Consulting
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1 - 100 Employee
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Enterprise Business Representative
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Jan 2010 - Sep 2011
In Aaron Ross’ book “How Hyper-Growth Companies Create Predictable Revenue”, he mentioned an outbound team that sourced millions of revenue for salesforce.com. That was exactly referring to my team. In this role, I was mapped to 5 field sales reps and was responsible for generating qualified opportunities in their respective territories through my own prospecting efforts to accounts we had never sold before. This was because, as Aaron mentioned in his book, for some territories, they were not getting enough opportunities through marketing's inbound program. At that time, I didn’t think this was such an important role. After all, this role was still viewed as part of demand generation, thus not real sales role. At the same time, I already received many head hunters' invitations for full end-to-end sales roles. I still remembered this one conversation I had with Lee Thompson, then the SVP of corporate sales APAC. He said prospecting was a key skill for a true professional sales person. So I took this promotion, and became among the first few EBRs in APAC. With hindsight, I must thank Lee Thompson for his advice. Indeed, this prospecting capability benefited me in all of my future full-fledged sales roles, especially when tackling a green/undeveloped market from scratch. And little did I realize how privileged I was to have a role that was only focusing on prospecting and nothing else. Because later I saw that in many sales people’s development path, they only got to do this on top of all the other sales activities they had to do. Whereas I had 1 year 9 months to fully exercise this piece of muscle to make it really strong. I achieved 100% quota for 7 consecutive quarters and received the global EBR All Star Award. After standing-in for one of my field reps who left suddenly for 1 quarter, I felt I am ready to accelerate my development by joining a start-up company to take on the challenge of growing a company from 0. Show less
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Sales Representative
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May 2007 - Dec 2009
Our CEO Marc Benioff, in his book "behind the cloud", called this team the "secret source of salesforce.com".The main responsibility of this role was to filter through large amount of inbound leads generated by various marketing activities, qualified them based on BANT, then handed-over the opportunity to an inside sales rep to run the sales cycle till closure. At the same time, we provided a great customer experience by calling the prospective customer within 24 hours. Many of them were delighted with such quick response time. This echoed to a very important value of salesforce.com - "Customer Centric".It was probably the easiest sales job one could get. But I was fresh out of university then, and had absolutely no idea what sales was, let alone Enterprise Software sales. The learning curve was very steep and I struggled in the first 6 months to achieve 100% monthly quota. I was so grateful to my hiring manager, Jia Woei, who showed so much patience to give me the time to learn. I also had great teammates who would take time out of their busy schedule and teach me everything they know about sales. And I was like a sponge, just absorbing and absorbing. Sometimes got it, other times didn't. The enlightenment finally came in Nov 2007 when I achieved my very first 100%. And after that, I had never missed quota for the next 25 months.During the 2.5 years in this role, I trained up my "sales muscles" on qualification, listening, discovery, demo, phone selling skills, as well as using salesforce.com CRM system through roughly 5200+ hours of calling. It gave me a very structured way, a success formula, to approach sales, which laid the foundation of my success later. I believed sales was a science more than an art.In the last year, I was also appointed as the mentor for many of the new members of my team during their onboarding phase. They loved to hear me telling the story of the early days. Show less
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inCall Systems Pte Ltd
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Singapore
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Call Centre Agent (summer internship)
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May 2006 - Jun 2006
Conducted customer satisfaction calls for software companies Conducted customer satisfaction calls for software companies
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TNT
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Information Technology & Services
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Warehouse Intern (summer internship)
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May 2005 - Jul 2005
This was the one internship that was most closely related to my major in university - industrial and systems engineering. I worked in an outsourced warehouse where TNT helped its client Kennametal to manage its inventories. I chose TNT because it was in the supply-chain sector & from the Netherlands & well known. As a required university module, I would need to come up with a report that utilized some of the knowledge I learnt from school. However, the scope of the job was quite different from what I thought. Everyday, I would get a picklist of the small parts that was generated from the ERP system. I needed to pick those items from the shelves, then package them and ship out to Kennametal's clients. The warehouse was not air-conditioned, so it got really hot in the afternoon. The parts were put in small blue plastic bins from ground all the way to about 2 meter high. For someone of my height, I would need to step on a stool to reach the top 20% of the bins. It was a lot of walking, climbing, squatting down. My co-workers were mostly 40-50 years old uncles. We were exhausted by the end of the working day. Because of this, my report was to recommend an optimization of the allocation of the bins, so that the most frequently used parts get to put at the waist to head level for easy access. This used some ergonomic & optimization knowledge I learnt from the classroom. The best part of this internship was it get me out of my social bubble. For the first time in my life, I got more in depth interaction with Malays in Singapore and also the population that didn't go through the O-level, A-level, University path. I saw another side of the Singaporean society. Show less
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AIA Singapore
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Singapore
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Insurance
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700 & Above Employee
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Assistant to a Insurance Agent (summer internship)
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Apr 2003 - Apr 2003
I conducted cold calls to potential customers and agent candidates, achieved daily quota Thanks to Sin Hwee who hired me and gave me a glimpse into the sales world. I conducted cold calls to potential customers and agent candidates, achieved daily quota Thanks to Sin Hwee who hired me and gave me a glimpse into the sales world.
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Education
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2003 - 2007
National University of Singapore
Bachelor Engineering (2nd Upper Class Honours), Industrial and Systems Engineering -
2005 - 2005
Technische Universiteit Eindhoven
Exchange Program, Systems Engineering -
2001 - 2002
Victoria Junior College
A-level -
1999 - 2000
Dunman High School
O-level -
1994 - 1998
High School Affiliated to Renmin University
Community
