Experience

Smile360 Dental Specialists

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• Practice and Service Excellence Manager

  • Aug 2021 - Present

  - I ensure quality of service delivery from all department and all levels, from online booking, to actual clinical treatment, to finance, and to after care support with the goal of achieving 7star patient experience and overall patient satisfaction. - As a strong problem solver, I managed the TAT Project for 8 months upon completion of KAIZEN Institute training where I was able to achieve overall turnaround time of 45 minutes (from waiting time to chair time and checkout time) as against 85 minutes before I championed the project. - I manage a total of 24 CRM and Treatment Coordinator's team where I have been able to reduce service related grievances from 9 grievances a month to 0 in 2 months, this I achieve by ensuring 100% patient satisfaction to avoid concerns while I work with the entire practice to tighten processes and ensure daily continuous improvement. - I have been able to improve the business's customer retention ratio from 40% to 88% by directly working hand in hand with key departments in the practice to solve every possible problem that could affect patient's experience and overall brand reputation.



Medbury Medical Services

• Nigeria
• Hospitals and Health Care
• 100 - 200 Employee

• Business Development Manager

  • Apr 2020 - Aug 2021

  I lead and supervised the Client retention and Operations team of the company with direct management of its top 30 clients like Lafarge, Exxon Mobil, Nestle, Schlumberger, Baker Hughes, Chevron, Oando, Guinness and Sahara Group amongst others to ensure timely and quality service delivery and client satisfaction thereby building brand loyalty.

• Sales Operations Manager

  • Aug 2018 - Oct 2020

  I served as a liason between clients and departments within the company to ensure prompt response to bids, tenders, RFQ, auctions, registration needs and presentation for business development.



VConnect.com

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Senior Client Relationship & Retention Manager

  • Feb 2017 - Aug 2018

  I was responsible for on-boarding new clients and bringing back the old ones thereby building long-lasting relationships and product loyalty using email marketing. I was responsible for on-boarding new clients and bringing back the old ones thereby building long-lasting relationships and product loyalty using email marketing.



starrygoldacademy

• Nigeria
• Advertising Services
• 1 - 100 Employee

• Sales, Copywriting and Client Relationship Manager

  • Jun 2014 - Jan 2017

  I was responsible for the sales, customer service and copywriting team. I was responsible for the sales, customer service and copywriting team.