Desktop Support Specialist

• Mar 2021 - Present

EXPERIENCE IT Desktop Support March 2021 – Present PBF Energy • Resolved incidents within a timely manner using the Footprint ticketing system. • Managed users, groups, computers and email accounts (distribution and security groups) in Active Directory and Microsoft Exchange. • Used Active Directory to reset passwords and add/remove computers from the network. • Create, modify, and delete user accounts in Active Directory. • Performed tape changes for server backups. • Installed software, upgraded memory, replaced hard drives, and setup new workstations. • Initialized and deployed Cisco VoIP and Polycom phones through Cisco Call Manager and Unity Voicemail systems. • Remote into user’s device with Dame Ware for support. • Strong working knowledge of Windows 7,8, 10 and MS Office 365. Show less

Desktop Support Specialist

• Oct 2020 - Present

• Provide timely support for hardware, software and network-related issues, responding to and solving ~50 weekly tickets• Automated data backup processes, increasing network security and saving company resources• Document incident and resolution information in Remedy tracking system.• Create, modify and delete user accounts in Active Directory. • Responded to inquiries in-person or via email, chat or telephone.• Configured, formatted and maintained PC desktops, laptops, local printers, peripheral devices, and associated software.• Troubleshoot various technical issues dealing with printers, scanner network, and phone systems• Ticket and workload management utilizing customer provided ticketing system. (Service Now)• Configure antivirus software to fully protect IT environment. Show less

Desktop Support Specialist

• Oct 2020 - Present

Desktop Support Specialist

• Nov 2018 - Mar 2020

Technology (Newark Public School) Nov 2018-Present • Perform backups & restores data and cover all areas of the disaster recovery plan. • Assist in deploying desktop workstations and laptops throughout the organization. • Assist or provide network administration functions such as implementing MS-Outlook accounts, managing data, modifying network profiles, and recovering passwords • Replace or Migrate data on new or old computers. • Configuring and Troubleshooting Printers and Hardware. • Connecting end users to the domain as well as troubleshooting any network issues. • Troubleshoot systems errors, malfunctions. Configures software and related products. • Manage access controls such as granting and revoking user privileges, maintaining role-based policies, and implementing password policies. Show less