Experience

Corrupt Practices Investigation Bureau

• Law Enforcement
• 1 - 100 Employee

• Senior Executive

  • Jan 2023 - Present



Ministry of Health (Singapore)

• Singapore
• Government Administration
• 700 & Above Employee

• Manager

  • Mar 2022 - Jan 2023

  Plans and Policy, Case Management Task Force- Provide operational inputs based on the organisation’s guiding principles to frame policy decisions - Participate in inter-agency (eg: with MOM) discussions and provide relevant inputs from a organisational perspective - Be kept abreast of current and upcoming policy changes- Coordinate across the different agencies to translate policy decisions into relevant and practicable operational processes- Communicate developed work flows to the respective operation teams- Refine implemented workflows based on feedback gathered from the teams on their operational challenges.

• Manager

  • Sep 2021 - Feb 2022

  Home Recovery Pilot Programme- Oversaw and ran operations for the nationwide Home Recovery Pilot Program during the Delta surge. o The pilot rapidly expanded from a group of 20 to a few hundred people in 2 weeks, and we were had to quickly adjust to manage the surge. - Managed and led a team of callers to call paediatric patients and their caregivers to convey them to hospitals for assessments- Coordinated communications with Public Healthcare Institutions to ensure smooth conveyances- Planned and ensured that there was adequate utilization of hospital capacity and transport resources

• Assistant Manager

  • Sep 2020 - Aug 2021

  Current Operations Centre - Compiled daily ops updates with inputs from the various operations centres for submission to the Crisis Strategy Operation Group - Familiarized with COVID ground level operations - Investigate and analyze Ops issues and incidents, and record decisions to be taken- Track and evaluate daily case KPI’s and their progress- Accessed case related data to track and manage suspected/confirmed false positive/negative cases- Facilitated communications with external stakeholders by being the first point of contact within the Task Group- Prepared reports of data for presentations in meetings to higher management

• Temp Ops Coordinator

  • Apr 2020 - Sep 2020

  - Monitored the conveyance of COVID-19 patients in private vehicles - Resolved operational issues and liased with external private transport companies- Prepared and consolidated data for reports to senior management



AMKFSC Community Services Ltd

• Singapore
• Non-profit Organizations
• 100 - 200 Employee

• Social Work Executive

  • Jun 2019 - Feb 2020

  - Liaised with community stakeholders and partners to advocate and obtain resources for clients - Meticulously maintained the documentation of administrative case recordings for accountability - Provided casework management and counseling support for clients, providing consultation and advice on their problems and issues in an appropriate and responsive manner - Independently prepared social reports and documents for clients to ensure that the information is relevant to the services that are being applied for. - Had close interactions with families across a wide range of age groups and backgrounds.