Ying Siew Chan

Operations Manager at Ipsos Malaysia
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Contact Information
us****@****om
(386) 825-5501
Location
Kajang, Selangor, Malaysia, MY
Languages
  • English Professional working proficiency
  • Bahasa Malaysia Professional working proficiency
  • Chinese (Simplified) Native or bilingual proficiency
  • Cantonese Elementary proficiency
  • Foo Chow Elementary proficiency
Skills

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Bio

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Credentials

  • Introduction to Career Skills in Data Analytics
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Ethics in the Age of Generative AI
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Generative AI: The Evolution of Thoughtful Online Search
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Introduction to Artificial Intelligence
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Streamlining Your Work with Microsoft Bing Chat
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • What Is Generative AI?
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Certified Preceptor for Community Pharmacy PRP
    Ministry Of Health, Malaysia (KKM)
    May, 2018
    - Nov, 2024
  • Registered Pharmacist (Type A Poison Licence)
    Pharmacy Board of Malaysia (Lembaga Farmasi, LFM)
    Sep, 2005
    - Nov, 2024
  • Pharmacovigilance Training for MRP
    CSL Behring B.V.
    Jul, 2023
    - Nov, 2024

Experience

  • Ipsos Malaysia
    • Malaysia
    • Market Research
    • 100 - 200 Employee
    • Operations Manager
      • Apr 2023 - Present

      I oversee, lead and managing the operations team in KL, ensuring that the team process and analyze data effectively and efficiently for oncology and autoimmune monitoring in various APAC countries.

    • Data Projection Specialist (Research Pharmacist)
      • Nov 2022 - Mar 2023

      1. I am a part of the syndicated healthcare researchers team based in Malaysia, contributing to the core business of syndicated healthcare worldwide. My primary responsibility is to conduct a Real-World Evidence Study on Oncology Monitoring in the APAC region.2. In my capacity as a team leader, I oversee the operations team in KL, ensuring that the team process and analyze data effectively and efficiently for oncology monitoring in various APAC countries.3. My role also involves conducting in-depth data analysis and projecting the latest trends in oncology regimens on a global scale.4. I am involved in project management, managing available resources to ensure that all studies are conducted systematically and meet the highest standards of quality, while also meeting project deadlines and expectations. Show less

  • International Medical University
    • Malaysia
    • Higher Education
    • 700 & Above Employee
    • OSCE Examiner (Pharmacy Undergraduate Program)
      • Oct 2022 - Present

      External OSCE Examiner for Pharmacy Degree External OSCE Examiner for Pharmacy Degree

  • University of Nottingham Malaysia
    • Education Management
    • 500 - 600 Employee
    • Guest Pharmacy Lecturer / Preceptor
      • Aug 2009 - Present

      1. Facilitate and supervise the year 1 and year 2 students' placement programme on pharmacy practice in community pharmacy module. 2. Facilitate community pharmacy visit in Pharmacy Foundation Programme. 1. Facilitate and supervise the year 1 and year 2 students' placement programme on pharmacy practice in community pharmacy module. 2. Facilitate community pharmacy visit in Pharmacy Foundation Programme.

  • BIG PHARMACY HEALTHCARE SDN BHD
    • Malaysia
    • Health, Wellness & Fitness
    • 300 - 400 Employee
    • Registered Pharmacist Branch Manager
      • Nov 2021 - Nov 2022

      Pharmacist-in-charge managing the outlet. 1. Managing growing team to achieve monthly sales targets and KPIs, while maintaining good teamwork within staffs and developing good relationship between team and customers. 2. Providing comprehensive patient counseling as well as customer services. 3. Retail and branch management to ensure smooth daily operation of the store. 4. Human resource management by managing and giving necessary trainings on POS and Dynamod system for new staffs. 5. Stock inventory management and ensure all the essential products are well-ordered and follow up with distributors and suppliers for problem stocks. 6. Managing poison counter and controlled medicine records. 7. Prescribe poison B (with Rx), poison C and OTC drugs for minor ailments and illness. 8. Handling customers' complaints. 9. Handling pharmacy licensing and PRP. Show less

  • Data Pro Research
    • Puchong, Selangor, Malaysia
    • Medical Market Research Analyst (Data Analyst)
      • Feb 2014 - Jun 2022

      1. Collaborate with international medical companies and hospital medical teams to conduct research, compile and analyze information on products and market conditions to identify potential new markets, sales opportunities and the most effective methods of marketing specified products. 2. Help develop accurate and detailed analytic questionnaires to identify markets' need. 3. Interview specialists, medical doctors as well as patients to get full in-depth studies of medicines and products' need in the market. 4. Latest projects handled: 1) Clinicians' and patients' perspectives of statin treatment for better control of LDL & TC (2019) 2) Cost effectiveness of liver cancer drug treatment in government hospitals in Malaysia (2020) 3) Effectiveness of lactobacillus in reducing alfatoxin in human body in different racial (2021) Show less

  • Alpha Pharmacy
    • Selangor, Malaysia
    • Registered Pharmacist Branch Manager
      • Mar 2007 - Nov 2021

      Assigned to Alpha Pharmacy Sg Chua branch and fully in-charge and managing the outlet with job responsibilities of: 1. Maintain and improve customers' health by providing advice and healthcare information in the provision of care. 2. Counsel and advise customers on the treatment of minor ailments. 3. Prescribe over-the-counter drugs for minor ailments and illness. 4. Provide health check services. 5. Handle customers' complaints. 6. Manage controlled medicine records. 7. Pharmacy store management, inventory control and purchasing. 8. Handling government tendering business 9. Handling pharmacy licensing, PRP and product registration. Show less

  • Hospital Kajang
    • Kajang, Selangor
    • Pegawai Farmasi (Hospital Pharmacist)
      • Jul 2006 - Feb 2007

      Pharmacist-in-charge of Inpatient Department (IPD) in Hospital Kajang. 1. Lead & conduct research and clinical trials in hospital wards. 2. Conduct training for new colleagues with latest updates from conferences and workshops attended. 3. Handle medicine information request from specialists (Oncologist, hematologist, cardiologist, dermatologist, pediatrician & family medicine specialist). 4. Follow clinical ward rounds and check for potential drug interactions and poly-pharmacy on drug use judgement if it's an off-label use. 5. Clerk cases and counsel patients on side-effects of chemotherapy. 6. Screen prescriptions for appropriate dosage, drug interactions and contra-indications before dispensing. 7. Monitor patients on epileptic drugs via therapeutic drug monitoring. 8. Organize and present on public seminars to educate public about drug and diseases. Show less

  • CL SU Pharmacy
    • Miri, Sarawak.
    • Registered Pharmacist (Retail & Wholesale)
      • Sep 2005 - Jul 2006

      Second pharmacist for this independent pharmacy with the following responsibilities: 1. Maintain and improve customers' health by providing advice and healthcare information in the provision of care. 2. Counsel and advise customers on the treatment of minor ailments. 3. Prescribe over-the-counter drugs for minor ailments and illness. 4. Provide health check services. 5. Handle customers' complaints. 6. Manage controlled medicine records. Second pharmacist for this independent pharmacy with the following responsibilities: 1. Maintain and improve customers' health by providing advice and healthcare information in the provision of care. 2. Counsel and advise customers on the treatment of minor ailments. 3. Prescribe over-the-counter drugs for minor ailments and illness. 4. Provide health check services. 5. Handle customers' complaints. 6. Manage controlled medicine records.

  • Sarawak General Hospital
    • Kuching, Sarawak
    • Pharmacy Internship Trainee
      • Sep 2004 - Aug 2005

      Allocated to Sarawak General Hospital (S.G.H.), Kuching for 1 year pharmacy pupilage training and equipped with the following knowledge: 1. Patient counseling on proper usage of inhalers and insulin novopen. 2. Conducting patient education classes to educate patients on importance of their medications towards their diseases; 3. Dispensing to patients on appropriate ways of taking their medicines. 4. Doing clinical ward rounds daily with the doctors to detect signs and symptoms, diagnosis of diseases and finally decide appropriate treatments. 5. Therapeutic drug monitoring (TDM) for monitoring of plasma level of narrow therapeutic drugs to ensure patient’s condition is well-controlled. 6. Proper ways of handling dangerous drugs. 7. Pharmacy laws and legislation through enforcement unit Show less

Education

  • University of Strathclyde
    Master of Pharmacy, Pharmacy
    2003 - 2004
  • International Medical University
    Bachelor's degree, Pre-Pharmacy Studies
    2001 - 2003
  • Pei Min Chinese Independent School
    SPM & UEC, O Level & A Level
    1993 - 2000

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