Senior Enterprise Solution Tech Manager

• Feb 2022 - Present

Manager - Digital and IT

• May 2021 - Feb 2022

Job Responsibility• Leading and driving digital transformation for the company, on both application and infrastructure front.• Driving cloud adoption for the company to reduce the on-premise infrastructure ahead of office migration• Planning and executing T migration and integration of a newly acquired business entity through M&A• Managing vendors on various initiatives including infrastructure technology refresh, cloud adoption and support.Key milestones• Completed lift and shift to migrate on-premises infrastructure including SAP B1 application, network file servers and PABX system to Azure Cloud, leveraging on WVD environment, M365 Sharepoint and 3CX within 6 months.• Completed IT migration to bring home the IT landscape of a newly acquired business entity within 3 months upon completion of the merger and acquisition deal.

Projects Manager

• Jan 2018 - Apr 2021

• Managing the Transformation Program for the company• Working with internal and external (vendors) technical project manager to plan, manage and execute various technical projects under the transformation• Work with senior management to develop the transformation vision• Developing and validating current “As It” architecture with relevant business units• Analyse the gap in the current architecture.• Develop and communicate the possible future ‘To Be’ architecture with the business units• Working with IT to understand and review the current Application and Technology architecture, so that necessary alignment is made to support the proposed future architecture.• Working with various business units with the necessary change management including training.• Overlooking all Business Intelligence initiatives under Transformation program.Satisfaction and achievement ● Assisted in the roll out of Salesforce CRM within the first 5 months at work● Migrating the existing monolith architecture to micro services. By clearly and carefully defining the boundary of the services in all new projects, the project team have been successfully breaking down a large monolith into micro services, one at a time.● Managing, implement and roll a new project to customize application to automate the manual Line Manager works, which costs more than S$1.7 million, deployed on Azure Cloud● Introduced agile practice to the Business Intelligence team within IT● Conducted Architecture Development for Quote to Cash together with vendors, using Togaf as guidance, to layout business, data, application and technology architecture to identify existing gaps and plan for a feasible transformation road map.● Conducted a week long requirement workshop with business users from cross functional and geography for a new Revenue and Contract Management System. Went through rigorous vendor evaluation process (both COTS and bespoke vendors) before awarding the tender to the eventual vendor.

Project Manager (Business Intelligence) - BI CoE, Global Service Quality, DHL

• Jan 2016 - Dec 2017

Manage, implement and support BI projects, following closely Agile Scrum methodology.Work with cross boundaries business stakeholders to identify and analyse any information gap, propose and implement appropriate systems or tools to best exploit these opportunities.Manage and maintain an in-house scorecard applications that report and distribute operation key performance scorecards for all DHL Express facilities, hubs and gateway, around the world.Develop and maintain a custom made, self service information request system for user to submit report request to initiate batch processing to the corporate's Teradata data warehouse.Analyse, design and develop tools to support business process reengineering (BPR) proof of concept initiatives to manage operation process gap.Develop and maintain custom made management visualization tools to support different business units within DHL Express.Perform analysis of existing BI capabilities, identify gaps and propose recommendations for new BI roadmap and convergence.

Senior Manager (Business Intelligence)

• Aug 2012 - Dec 2015

Setting up and heading a brand new Business Intelligence unit in the company.Planning, implementing and developing Business Intelligence strategy for the new BI unit.Evaluating and implementing relevant tools, inline with the new strategy, including data warehousing, Extract-Transform-Load (ETL systems), building data models, OLAP cubes, reporting and monitoring.Designing and developing in house application to bridge the gap between the real business users'​ need and the limitation in the off the shelf solutions, including a geo-intelligence application.Working with various stakeholders to understand their information need and creating actionable plans to incorporate their business needs into the new systems.Evaluating the existing business applications to identify relevant data sources and generate insightful information to different business users and stakeholders.Leading a matrix team to spearhead various analytic initiatives to discover potential gaps or untapped opportunities in different business units and to make sound recommendations to relevant stakeholders.Identifying key performance indicators for various business units and providing appropriate tools for management's monitoring purposes.

Manager (Technology - Payment Systems)

• Jun 2007 - Jul 2012

Managing new product planning, development and implementation including:- A complete electronic fund transfer payment systems and corresponding infrastructures that are connecting into various banks' mainframes to perform direct debit transactions using ATM Card and PIN.- Self service environment developed on PIN Enabled Devices (PED) Managing the delivery of the existing payment services to ensure they meet new business requirements.Constantly reviewing existing processes and implementation to ensure that they always meet all the new and upcoming standards and requirements set by local or industry recognized regulators, including PCI DSS, respective banks' compliance auditor and Monetary Authority of Singapore (MAS).

Customer Service Engineer

• Jan 2007 - May 2007

Providing fast and effective resolutions or work-arounds for the users/customers when they encounter any problems.Liaising between the users and the Research and Development team to report any defects in the products, making sure that important and clear information are relayed accurately between the two parties, monitor the development progress, keeping all the parties informed with the update and ultimately, resolving the problem and ensuring customers satisfaction. Providing professional technical advice to assist customers in their deployment, implementation, upgrades, customization, and etc. Assisting sales or presales team in preparing, delivering Proof-Of-Concept to the customers. Assisting marketing team in relaying important, accurate information to the relevant customers. Managing difficult or challenging customers/users, with the objective of providing professional customer support service and maintaining customers’ satisfaction. Planning and assisting customers in their product upgrade path.

Customer Service Engineer

• May 2005 - Dec 2006

Providing fast and effective resolutions or work-arounds for the users/customers when they encounter any problems.Liaising between the users and the Research and Development team to report any defects in the products, making sure that important and clear information are relayed accurately between the two parties, monitor the development progress, keeping all the parties informed with the update and ultimately, resolving the problem and ensuring customers satisfaction. Providing professional technical advice to assist customers in their deployment, implementation, upgrades, customization, and etc. Assisting sales or presales team in preparing, delivering Proof-Of-Concept to the customers. Assisting marketing team in relaying important, accurate information to the relevant customers. Managing difficult or challenging customers/users, with the objective of providing professional customer support service and maintaining customers’ satisfaction. Planning and assisting customers in their product upgrade path.

System Engineer

• Aug 2004 - Mar 2005

Planning, implementing and documenting maintenance activities including software updates/upgrades, data back-up or hardware renewal, etc.Planning and implementing new infrastructure setup for new projects. Planning, implementing and documenting maintenance activities including software updates/upgrades, data back-up or hardware renewal, etc.Planning and implementing new infrastructure setup for new projects.

e-Programmer

• May 2000 - Jul 2002

Designing and customizing hardware drivers for integration into AXS Stations including:-Ingenico VM945 Secure PIN Pad-Magtek Card Reader-Barcode reader-Universal power supply unit-Camera-Thermal printerDevelop Photon based window application on QNX, a proprietary real time unix distribution. Photon is a micro GUI windowing system under QNX Designing and customizing hardware drivers for integration into AXS Stations including:-Ingenico VM945 Secure PIN Pad-Magtek Card Reader-Barcode reader-Universal power supply unit-Camera-Thermal printerDevelop Photon based window application on QNX, a proprietary real time unix distribution. Photon is a micro GUI windowing system under QNX