Yin May M.
Customer Store Development Executive at Synagie- Claim this Profile
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English -
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Chinese -
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Malay -
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Cantonese -
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Bio
Credentials
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Break Free from the Negative Chatter in Your Head
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Experience
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Synagie Group Asia & Europe
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Singapore
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Technology, Information and Internet
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300 - 400 Employee
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Customer Store Development Executive
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Oct 2020 - Present
- Ensure timely execution of store operations - develop product listings, maintain promotions - Develop stores to best practices - refresh store layout, develop festive/campaign store to improve consumer journey - Platform insight and expertise - to be expert of all platforms’ tools and new developments - Ensure timely execution of store operations - develop product listings, maintain promotions - Develop stores to best practices - refresh store layout, develop festive/campaign store to improve consumer journey - Platform insight and expertise - to be expert of all platforms’ tools and new developments
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ISETAN OF JAPAN SDN. BHD.
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Malaysia
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Retail
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1 - 100 Employee
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Fashion Merchandise Buyer
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Mar 2020 - Jul 2020
- Handling brands: Levi's, Dockers, Nike, Private Stitch, Primer Kenrich Group, BERFOE and more- Review each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits - Oversee procurement of products and apparel, monitoring the budget given - Interact with vendors, store managers, promoters and other stakeholders to maintain a positive operation- Communicate with suppliers to negotiate best pricing on apparel and accessories - Plan sales promotion events in view of events of life in local market - Monitor inventory control and replenishes products based upon company's ordering standards and buying procedure- Assign monthly sales target for each store in terms of such specific figures and instruction that supervisors and sales assistants can plan which and how many to sell- Plan arrangement of sales fixtures in order to achieve best result - Display merchandise in an effective attractive way to induce customer to buy and ensure that fixtures are clean and in good order Show less
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E-commerce Executive
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Jun 2019 - Mar 2020
- Handling brands: Naraya & Jean Perry - Manage the company's online business projects (Shopee and HappyFresh) - Answer to customer's inquiries- Analyze consumer demographics to correlate trends in sales and site visits- Coordinate order processing, delivery and returns of customer orders- Manage service quality and customer satisfaction- Monitor online feedback provided by customers regarding company online business products and services to identify points of improvement- Monitor and maintain smooth functionality of website- Ensure the quantity and quality of merchandise Show less
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SkinSoul Rejuvenation Centre
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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Customer Service cum Front Desk Receptionist
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Oct 2016 - Jan 2017
- Greet and serve new walk-in and existing customers, - Assist customers on their inquiries; introduce and explain the products and services provided; lead customers with appointment to their treatment room - Call and make appointment with existing or potential customers - Record and key in new customers’ information - Cold-calling potential customers - Collect money from customers before they do treatment and after purchasing products, record and print out the receipts - Resolve product or service problems by clarifying the customer's complaint - Responsible of social media marketing - Always be alert and aware of customer inquiries, reply every messages/questions from customers on SkinSoul Facebook web page and SkinSoul official website - Search and contact potential social media influencers; introduce them to our services and invite them to promote the company's services; explain the job required for them; follow up every details and processes; check on the social media influencers’ post; do report every time after they have done their facial treatment Show less
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Digi Telecommunications
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Malaysia
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Telecommunications
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700 & Above Employee
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Retail Sales
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Sep 2015 - Nov 2015
- Greet and serve walk-in customers, also assist them on their inquiries - Persuade customers to sign up for plans or purchase new phone under contracts - Resolve product or service problems by clarifying the customer's complaint - Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution - Greet and serve walk-in customers, also assist them on their inquiries - Persuade customers to sign up for plans or purchase new phone under contracts - Resolve product or service problems by clarifying the customer's complaint - Determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution
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Education
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2017 - 2018
University of Chester
Bachelor of Arts - BA, International Business Management -
2014 - 2016
KDU University College
Diploma, Business Administration and Management, General
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