Experience

Attenti Electronic Monitoring
• Senior Customer Service Representative

  • Jul 2018 - Present


Attenti Electronic Monitoring.

• Senior Customer Service Representative

  • 2009 - Present

  Odessa, Florida



3M Electronic Monitoring Ltd.

• Customer Service Agent

  • 2009 - Present

  Assist parole agents, police and on-call officers from different states agencies to monitor their assigned cases via GPS electonic monitoring. Using a variety of programs in our system to look up information, bring technical support either with the equipments activation and troubleshooting or with programs software assistance using extensive training knowledge and practical experience from other team members and supervisors. On an outbound line make contact with offenders and/or officers to… Show more Assist parole agents, police and on-call officers from different states agencies to monitor their assigned cases via GPS electonic monitoring. Using a variety of programs in our system to look up information, bring technical support either with the equipments activation and troubleshooting or with programs software assistance using extensive training knowledge and practical experience from other team members and supervisors. On an outbound line make contact with offenders and/or officers to provide instructions and take necessary actions depending on state requirements and contract protocols, always using high standard customer service skills. Also mediate for our sister company Elmo Tech Global Support which brings technical support to customers worldwide, usually creating service calls trough email or live calls and sometimes assisting with translation to their engineers so they can resolve customer needs and imputing the information into their database. Complete required reports and bring up to date documents to comply with current ISO certification. Show less