Yik Loong Lee
Remote Service Engineer at Telistar Solutions Pte Ltd- Claim this Profile
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Topline Score
Bio
Credentials
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Vmware vsphere
VMwareApr, 2022- Nov, 2024
Experience
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Telistar Solutions Pte Ltd
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Singapore
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IT Services and IT Consulting
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1 - 100 Employee
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Remote Service Engineer
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Nov 2020 - Present
- Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers- Monitoring and ensuring working condition of system equipment- Applications support of Philips healthcare system- Administration of user accounts, permissions, and access rights- Escalating issue to appropriate vendors, if any- Addressing to stakeholder needs- Perform Microsoft monthly patches to servers remotely and on-site Show less
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Desktop Engineer, Team Lead (on-site)
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Aug 2018 - Oct 2020
- Ensuring compliance with policies and procedures- Improving lead time for Distribution / Collection of Tablets- Rendering of technical support for Tablets- Ensuring serviceability of LEARNet Rooms- Management of Server (System Center Configuration Manager, SCCM)- Monitoring and ensuring working condition of IT infrastructure- Escalating issue to appropriate vendors, if any- Addressing to user needs
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Gekko Innovations Pte Ltd
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Singapore
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Desktop Engineer, Team Lead (on-site)
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Sep 2016 - Aug 2018
- Setting up of new site - Assigning of duties to team members - Ensuring compliance with policies and procedures - Improving lead time for Distribution / Collection of Tablets - Rendering of technical support for Tablets - Cloning of Tablets (Microsoft Deployment Toolkit) - Ensuring serviceability of LEARNet Rooms - Management of Server (Active Directory) - Management of Server (System Center Configuration Manager, SCCM) - Monitoring of Server health - Creation of new documentation - Generation of Monthly Reports - Ensuring working condition of IT infrastructure - Escalating issue to appropriate vendors, if any - Addressing to user needs Show less
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OPUS IT Services Pte Ltd
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Singapore
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IT Services and IT Consulting
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100 - 200 Employee
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Service Engineer
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Aug 2015 - Aug 2016
- Setting up of new site- Rendering of technical support for Tablets- Cloning of Tablets (Microsoft Deployment Toolkit)- Ensuring serviceability of LEARNet Rooms- Handling of AV Rack (AMX)- Management of Server (AD, ACS)- Formulation of new documentation- Enhancement of current documentation / Reports- Generation of Monthly Reports- Patching on Ethernet cables- Ensuring working condition of IT infrastructure
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Service Engineer
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Sep 2014 - Jul 2015
- Performance on hardware and software troubleshooting- Conducting of Desktop and Laptop migration (Windows 7)- Rendering of support to off-site- Installation of Software- Encryption / Decryption of Hard Disk (Checkpoint)
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Nanyang Polytechnic
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Singapore
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Higher Education
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700 & Above Employee
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Development Technologist
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Jul 2013 - Jul 2014
1. QA4U - Development of a mobile web application for students posting of questions - Application of technologies: HTML, CSS, PHP, SQL 2. P6 FYP Assessment - Development and maintenance of an online website for P6 project supervisor to do online assessment of FYP students - Deeper enhancement of the website - Resolution for bugs - Application of technologies: ASP.NET, SQL, Mantis - Rendering of IT Support for Project Lab - Support for Helpdesk Covers 1. QA4U - Development of a mobile web application for students posting of questions - Application of technologies: HTML, CSS, PHP, SQL 2. P6 FYP Assessment - Development and maintenance of an online website for P6 project supervisor to do online assessment of FYP students - Deeper enhancement of the website - Resolution for bugs - Application of technologies: ASP.NET, SQL, Mantis - Rendering of IT Support for Project Lab - Support for Helpdesk Covers
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Teckwah Industrial Corporation Ltd
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Singapore
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Service Engineer
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Jan 2010 - Feb 2012
- Performance hardware and software troubleshooting - Replacement of hardware parts for Desktop - Updating of User on system status -Cloning of OS (Norton Ghost) - Performance hardware and software troubleshooting - Replacement of hardware parts for Desktop - Updating of User on system status -Cloning of OS (Norton Ghost)
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NCS Group
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Singapore
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IT Services and IT Consulting
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700 & Above Employee
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Service Engineer
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Jun 2009 - Aug 2009
1. IT Support for Asia-Pacific Economic Cooperation - Performance on hardware and software troubleshooting - Conducting of Networking configuration - Setting up of Printer and Laptop 2. IT Support for Asian Youth Games - Rendering desktop side support for day-to-day operations - Performance on troubleshooting, software development, configuration, inventory, setting up of desktop, laptop, and printers, etc 1. IT Support for Asia-Pacific Economic Cooperation - Performance on hardware and software troubleshooting - Conducting of Networking configuration - Setting up of Printer and Laptop 2. IT Support for Asian Youth Games - Rendering desktop side support for day-to-day operations - Performance on troubleshooting, software development, configuration, inventory, setting up of desktop, laptop, and printers, etc
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Getronics
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Netherlands
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IT Services and IT Consulting
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700 & Above Employee
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Internship
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May 2006 - Jul 2006
- Assistance to Senior IT Technicians in providing desktop support to end-users - Performance on troubleshooting, formatting and reinstalling of OS, set-up of desktops, laptops, and printers, etc - Assistance to Senior IT Technicians in providing desktop support to end-users - Performance on troubleshooting, formatting and reinstalling of OS, set-up of desktops, laptops, and printers, etc
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Education
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2016 - 2017
Murdoch University
Bachelor of Science in Cyber Security and Forensics and Business Information Systems (Double Major), Information Technology -
2010 - 2013
Nanyang Polytechnic
Diploma in Multimedia & Infocomm Technology
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