Experience

CMiC

• Canada
• Software Development
• 300 - 400 Employee

• Assistant Project Manager

  • Apr 2022 - Present

  • Coordinate project management activities, resources, equipment, and information • Act as a Project lead for Cloud based customers, upon request • Liaise with clients to identify and define requirements, scope, and objectives • Assign tasks to internal teams and assist with schedule management • Create and maintain comprehensive project documentation, plans and reports • Make sure that clients' needs are met as projects evolve • Analyze risks and opportunities • Monitor project progress and handle any issues that arise • Act as a point of contact and communicate project status to all participants • Ensure standards and requirements are met Show less



Hecny Group

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Business Operations Coordinator

  • Mar 2022 - Mar 2022

  - Assist to implement, manage and monitor day-to-day international freight transportation operational processes (SOPs) - Build and maintain good relationship with all internal and external parties, including customers, sub-contractors and carriers regarding operational activities and assist to resolve any service issues that arise - Prepare various reports using MS Excel - Act as the indoor sales focal point and make proactive contacts with inhouse accounts to retain businesses of international freight shipments - Prepare freight quotations using system or other means and submit to inhouse accounts - Receive on-going updates in international freight rate concerning import and export of Canada; including market rates of all local charges from sub-contractors and carriers - Receive freight rates from carriers and prepare tariff summaries for internal circulations Show less



Rainbow Jade Jewellery Inc

• Administrator

  • Apr 2020 - Jan 2022

  - Managed semi-monthly payroll by collecting, verifying, processing payroll information, and determining pay and commission for employees.- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.- Conducted in-depth troubleshooting of employee concerns and recommended corrective actions to resolve issues.- Aided colleagues, managers, and customers through regular communication and assistance.- Tracked and maintained records for inventory count using Microsoft Excel.- Scanned documents and saved in database to keep records of essential organizational information.- Compiled data and reviewed information for accuracy prior to input.- Entering different data into the system, e.g. order information, customer information, and inventory output and consumption, etc. Show less

• Assistant Manager

  • Nov 2018 - Apr 2020

  - Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.- Helped with planning schedules - Mentored sales team in applying effective sales techniques and delivering top-notch customer service.- Increased sales by driving operational efficiencies and building excellent customer rapport. Increased sales revenues by promoting complementary products and educating customers about store promotions.- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Show less

• Sales Associate

  • Sep 2017 - Oct 2018

  - Evaluated inventory and delivery needs and optimized strategies to meet customer demands.-Engaged with customers to effectively build rapport and lasting relationships.- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.- Exceeded sales quotas by implementing up-selling strategies such as recommending accessories and complementary purchases to boost revenue.- Provided positive first impressions to welcome existing, new and potential customers.- Increased sales by offering advice on purchases and promoting additional products. Show less