Experience

Synnex Australia

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Reverse logistic officer

  • Aug 2022 - Present

  Reverse logistic officer• RMA Processing: responsible for processing customer returns and warranty claims efficiently. This includes verifying customer information, checking product eligibility for returns, and confirming whether the product is within the warranty period.• Documentation and Record Keeping: responsible for maintaining detailed records of each RMA, including customer details, product information, issue description, and the resolution provided.• Troubleshooting and Technical Support: be required to troubleshoot product issues and provide technical support to customers over the phone, email, or other communication channels. This involves diagnosing the problem, providing step-by-step guidance, and offering potential solutions.• Coordinating with Different Departments: collaborate with various departments, including customer service, logistics, and the warehouse. You will coordinate the return of the product, arrange for replacements or repairs, and ensure a smooth process for the customer.• Warranty Validation: responsible for verifying the warranty coverage for returned products. This involves checking the purchase date, validating if the product is still under warranty, and ensuring it complies with the company's warranty policy.• Quality Control: inspect returned products to determine the cause of the issue and assess whether it is covered under warranty. This step helps identify recurring product issues and contributes to quality improvement efforts.• Process Improvement: involved in evaluating the RMA process and suggesting improvements to enhance efficiency, reduce returns, and improve customer satisfaction.• Compliance and Regulations: be familiar with the company's RMA policies and procedures, as well as any applicable industry regulations and consumer protection laws. Show less

• Bin Management assistant

  • Jul 2020 - Aug 2022

  · Morning Stocktaking, discrepancy checking, including packaging errors that are observant from a surveillance camera.· Writing daily reports, including update daily KPIs, daily Discrepancy report, First Error report, Extra • Morning Stocktaking, discrepancy checking, including packaging errors that are observant from a surveillance camera.• Writing daily reports, including update daily KPIs, daily Discrepancy report, First Error report, Extra and Damaged checklists, Safety checklists and etc.,• Updating all the daily files in the system • Adjusting stock movement according to cold and hot items and allocating to the suitable spot• Coordinating day-to-day tasks, including Goods receiving, picker and packer team communications and other relevant coordination• Allocating goods unavailable on the shelf for the packers• Designing Standard Operation Procedure for the Business Manager to support the induction of new employees• Rearranging the location of the warehouse • Fortnightly blind cycle count for the MSOFT products Show less



ANNEX Foods Pty Ltd

• Australia
• Food & Beverages
• 1 - 100 Employee

• Process worker

  • Aug 2019 - Jul 2020