Experience

PMG.net

• United States
• Software Development
• 1 - 100 Employee

• Senior Product Support Consultant

  • Apr 2012 - Present



Manhattan Associates

• United States
• Software Development
• 700 & Above Employee

• Senior Consultant

  • Jan 2011 - Apr 2012

  Key Projects• Shoppers Drug Mart, Toronto and Vancouver, Canada (8/2011 – 3/2012)Simultaneously performed roles of Lead Consultant, Design Leader, and Project Manager. Collaborated directly with Deloitte, Matrix Logistics, and Keane (NTT Data). Designed, developed, and delivered enhancements on time and on budget. Oversaw project budget of $2 million.• LIFE Technologies, Carlsbad, California (1/2011 – 7/2011)One of the early adopters of WMOS version 2010 (SCPP). Managed client expectations at the VP level as they came from paper-based operations, ensuring new software features improve upon existing processes, training users with new RF devices, and providing continuous on-site and remote support. Show less

• Consultant

  • Jun 2008 - Dec 2010

  Key Projects• Avon Cosmetics, Sao Paulo, Brazil (8/2009 – 12/2010)Implemented a global supply chain model used in Sao Paulo (Brazil), Medellin (Colombia), and Zanesville (Ohio). Traveled extensively to South America for over 12 months. Created detailed test scripts and tutorial documents/videos for Avon analysts and end-users, allowing client to take ownership of the system and processes with comfort. Tested complex modifications for replenishment and slotting using MHE systems.• The Home Depot, Atlanta, GA (5/2007 – 7/2009)• Macy’s Systems & Technology, Atlanta, GA (6/2008 – 1/2009)Became point of contact for issues management. Reproduced issues and worked with MA India for code resolution, or identified user-error or faulty configuration. Gathered business requirements, designed modifications to expand upon current functionality, and tested & delivered them on time and on budget. Show less



Manhattan Associates

• United States
• Software Development
• 700 & Above Employee

• Co-op

  • Jan 2005 - May 2007

  Co-oped for four semesters during college. Designed modifications, CRP prep and presentation, issue resolution, test script creation, client training, go-live support on multiple projects for WMOS. Co-oped for four semesters during college. Designed modifications, CRP prep and presentation, issue resolution, test script creation, client training, go-live support on multiple projects for WMOS.