Experience

Amadeus IT Pacific

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Manager

  • Nov 2016 - Present



Excite Holidays

• United Kingdom
• Travel Arrangements

• Technical Product Manager

  • Oct 2013 - Sep 2016

  A Product Manager and Scrum Master managing a team of Business Analysts and Testers in a global Agile/Scrum environment. A Product Manager and Scrum Master managing a team of Business Analysts and Testers in a global Agile/Scrum environment.



Sabre Australia and New Zealand

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Product Executive

  • Jan 2003 - May 2013

  Assistant Manager Manage product lifecycles Set, analyse and communicate product sales targets and monitor target achievement. Provide local market insight Identify product development and enhancement needs Compile business cases, product positioning papers and commercial strategies for product range. Establish pricing for a range of travel related IT products including billing processes. Produce effective communication tools and sales collateral. Manage product quality assurance testing Compile phase-in manuals, functional specifications and external training guides



Spherion Education

• IT Studies

  • Jan 2002 - Dec 2002

  Diploma in IT Diploma in IT



TIAS Pty Ltd

• Software Application Specialist

  • Jun 2001 - Dec 2001

  Responsibilities Business Analyst activities, Application Design. Software and Application Quality Assurance, using MeNtor. Defect Reporting - using SQA Tracking System Responsibilities Business Analyst activities, Application Design. Software and Application Quality Assurance, using MeNtor. Defect Reporting - using SQA Tracking System



Tech Pacific

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2000 - Jun 2001

  Responsibilities Provide technical support in LAN, networking, hardware, software, and peripherals to a portfolio of large accounts. Responsibilities Provide technical support in LAN, networking, hardware, software, and peripherals to a portfolio of large accounts.



Thai Airways International Sydney

• Reservation/Pre-flight Officer

  • Jun 1999 - Jun 2000

  Responsibilities: Customer Service, Problem Solving, Pre, and post Flight admin. Production of statistical information. Training of co-workers in IT areas incl. Hardware, Software, Database (Dbase) Management and Reservation Systems Generation of Dbase reports Responsibilities: Customer Service, Problem Solving, Pre, and post Flight admin. Production of statistical information. Training of co-workers in IT areas incl. Hardware, Software, Database (Dbase) Management and Reservation Systems Generation of Dbase reports



STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • Jul 1994 - Jun 1999

  Branch Manager Feb 1997- Jul 1999. Promote STA products and sales through local marketing and obtain new corporate accounts Organise promotions and advertisements in local publications Analyse business activities and improve where possible. Develop, implement and monitor both branch and team member budgets. Install new hardware components, including upgrades of front and back office software Provide training to staff in software applications & reservation systems Dbase Management IT problem solving Point of contact for remote IT Helpdesk Sales and Product training of staff members Maintain and improve Customer Service standards