Account Manager

• Dec 2022 - Present

Sales Associate

• Jul 2022 - Present

FC Associate

• May 2021 - Dec 2022

• Worked alongside managers and supervisors to maintain product quality within the warehouse in which I displayed extraordinary teamwork and coordination. • Worked in additional roles within the company to support other teams e.g., Receive, Stow, Pick, Pack demonstrating my flexibility and organizational skill. • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked displaying strong organization. • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution through an outstanding communication. • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Customer Service Representative

• Jan 2020 - Apr 2020

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns displaying effective communication. • Consulted with outside parties to resolve discrepancies and create effective solutions. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Handled Network rail customers in fast-paced environment setting in coordination with solid team of 6 customer service associates displaying outstanding team play and leadership skills. • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates demonstrating a pragmatic approach to problem solving. • Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating displaying an outstanding attention detail.

CLERICAL CHECK

• May 2017 - Aug 2019

• Demonstrated an in-depth knowledge of exam operations (Pre-exam and Post exam). • Displayed an outstanding attention to details by achieving 0% errors when allocating exam grades to candidates. • Maintained compliance with test center policies, practices, and procedures. • Secured testing materials and maintained confidentiality of all details. • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity • Demonstrated an in-depth knowledge of exam operations (Pre-exam and Post exam). • Displayed an outstanding attention to details by achieving 0% errors when allocating exam grades to candidates. • Maintained compliance with test center policies, practices, and procedures. • Secured testing materials and maintained confidentiality of all details. • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity