Key Account Manager

• Jan 2022 - Present

Account Manager

• May 2019 - Jan 2022

● Managed the account and serviced over 20,000 small and medium-sized businesses ensuring excellent client relationships through daily interactions on assisting client requests, engaging on upcoming webinar events, enhancing e-commerce programs and offering customized solutions to promote sales. ● Optimized existing business processes and communication channels for subscriber activations and reduced cost to the organization and increase subscriber satisfaction on the resolution of customer inquiries. ● Prepared and delivered training courses that catered to individual needs to internal team members and external vendors by analyzing their needs and business performance expectations. Show less

Assistant Manager

• May 2018 - Apr 2019

● Managed the sales forecasting and execution process, tracked shipping locally and globally, identified process improvements and forecasted demand to optimize cost recovery by using analytical tools. ● Collaborated with logistics, supply chain planning and merchandising to fulfill over 1M units of products to regional distribution channels, developed strong industry networks with competitive offerings. ● Successfully increased brand awareness and sales by conducting multiple marketing campaigns globally and connecting international exhibitions in mainland China and North America to promote related products ● Effectively developed and maintained product marketing approaches by applying marketing research skills, such as setting up APPs, establishing E-commerce sales method ● Achieved significant orders and efficient shipping by cooperating with the delivery company and overseeing the logistics process Show less

ESL Student Counsellor

• Apr 2017 - Apr 2019

● Collaborated with the departments on projects planning, organizing, scheduling, and coordinating, hosted meetings, social events to schoolboard, offices to accommodate and support students and staff. ● Developed and guided the process of students’ applications in a timely and fluid manner by creating student files and communicating with the graduate admissions committee based on the requirements ● Collaborated with the departments on projects planning, organizing, scheduling, and coordinating, hosted meetings, social events to schoolboard, offices to accommodate and support students and staff. ● Developed and guided the process of students’ applications in a timely and fluid manner by creating student files and communicating with the graduate admissions committee based on the requirements

Sales Associate

• Feb 2017 - Aug 2017

● Effectively implemented the optimal products price by negotiating and collaborating with suppliers and building loyal relationships through precise quotation ● Maintained quality of available products by ordering samples before high volume orders and ensuing all products arrived on schedule ● Managed customers’ relationship with research ability in creating reports and business plans accurately for potential clients ● Monitored supply and demand of over 1K items, and maintained the availability of products and inventory and identified trends and opportunities within key business areas to increase sales. ● Analyzed sales demand to mitigate product shortage and vendor capacity issues by developing plans and interacting regularly with distributors and suppliers to build foster long-term relationships. Show less

Sales Associate Intern

• Mar 2016 - May 2016

● Accomplished more than CAD $20,000 life insurance plan product by communicating with clients to maximize the value of portfolio investments ● Strengthened brand awareness and improved customers’ satisfaction with strong interpersonal skills over the phone and successfully increased a large number of new customers ● Accomplished more than CAD $20,000 life insurance plan product by communicating with clients to maximize the value of portfolio investments ● Strengthened brand awareness and improved customers’ satisfaction with strong interpersonal skills over the phone and successfully increased a large number of new customers

Financial Analyst

• Dec 2014 - Sep 2015

● Achieved the highest target line of credit for the team, identifying potential opportunities and analyzing the financial situation and providing recommendations for customers. ● Increased customer satisfaction by communicating and engaging businesses with banking services. ● Achieved the highest target line of credit for the team, identifying potential opportunities and analyzing the financial situation and providing recommendations for customers. ● Increased customer satisfaction by communicating and engaging businesses with banking services.

Operation Manager Assistant (CO-OP)

• Jul 2014 - Aug 2014

● Participated Elite Training program (finance field) and learned about operation mode of the Fortune Global 500, wealth management, and financial planning golden triangle ● Assisted manager by preparing the meetings, providing consultation service for customers, introducing bank business to customers, and ensuring customer convenience ● Accelerated service efficiency in the branch via operational management and problem-solving skills ● Participated Elite Training program (finance field) and learned about operation mode of the Fortune Global 500, wealth management, and financial planning golden triangle ● Assisted manager by preparing the meetings, providing consultation service for customers, introducing bank business to customers, and ensuring customer convenience ● Accelerated service efficiency in the branch via operational management and problem-solving skills