Yiannis Drakoulis

Technical Consultant, Monitoring Solutions at PERFORMANCE Technologies S.A.
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Contact Information
us****@****om
(386) 825-5501
Location
Greece, GR
Languages
  • Greek Native or bilingual proficiency
  • English Full professional proficiency
  • German Professional working proficiency
Skills

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George Matrozos

It is a great pleasure to write about Yiannis. Yiannis is a valuable asset to our team. He is a thorough, effective, customer oriented and technically skilled consultant who learns, delivers, takes initiative and produces results in every task. I am pleased to have him on our team and work with him in a very competitive environment.

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Credentials

  • UCMDB 2019.11 Certified Professional
    Micro Focus
    Nov, 2022
    - Nov, 2024
  • ITOM-NOM Certified Presales Engineer (MFCPE)
    Micro Focus
    Apr, 2021
    - Nov, 2024
  • ITOM-OpsB Certified Presales Engineer (MFCPE)
    Micro Focus
    Apr, 2021
    - Nov, 2024
  • ITOM-Universal Discovery and CMDB (CMS) Certified Presales Engineer (MFCPE)
    Micro Focus
    Apr, 2021
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jan, 2021
    - Nov, 2024
  • ITIL® Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Aug, 2019
    - Nov, 2024
  • Application Delivery Management Sales Certification
    Micro Focus
    Mar, 2019
    - Nov, 2024
  • IT Operations Management Sales Certification
    Micro Focus
    Mar, 2019
    - Nov, 2024
  • Operations Bridge Technical Certification
    Micro Focus
    Mar, 2019
    - Nov, 2024
  • Performance Testing Technical Certification
    Micro Focus
    Mar, 2019
    - Nov, 2024
  • Accredited Integration Specialist - BSM Network Node Manager i v9 (AIS-BSMv9)
    Hewlett-Packard
    Feb, 2014
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Dec, 2021
    - Nov, 2024

Experience

  • PERFORMANCE Technologies S.A.
    • Greece
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Technical Consultant, Monitoring Solutions
      • Sep 2019 - Present

      Performs analysis on hardware, software, and network requirements in order to provide innovative monitoring solutions, improving system efficiency and performance. Consults with management and end-users implementing the latest technological advancements on monitoring solutions, documenting processes, performing diagnostic tests and troubleshooting, as well as training end-users on systems functionality. Performs analysis on hardware, software, and network requirements in order to provide innovative monitoring solutions, improving system efficiency and performance. Consults with management and end-users implementing the latest technological advancements on monitoring solutions, documenting processes, performing diagnostic tests and troubleshooting, as well as training end-users on systems functionality.

  • Cognity
    • Greece
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • ITSM Consultant
      • Nov 2015 - Sep 2019

      - Analysis, design, installation and configuration of IT Operations Management software solutions according to customer business needs- Consultancy and training to customers in implemented solutions- Troubleshooting of technical issues in cooperation with software vendor - Analysis, design, installation and configuration of IT Operations Management software solutions according to customer business needs- Consultancy and training to customers in implemented solutions- Troubleshooting of technical issues in cooperation with software vendor

  • mSensis S.A.
    • Greece
    • Information Technology & Services
    • 1 - 100 Employee
    • Technical Consultant
      • Mar 2013 - Nov 2015

      - System and network administration, provisioning and IT support- Procurement of company and customer equipment and services- Project management, technical services and support for customer projects- Adherence to ISO 9001 standard - System and network administration, provisioning and IT support- Procurement of company and customer equipment and services- Project management, technical services and support for customer projects- Adherence to ISO 9001 standard

  • INNOVA S.A.
    • Technical Consultant
      • Apr 2008 - Feb 2013

      - Installation, configuration, upgrades and technical support of OSS & IT software and hardware solutions for customers- Participation in POCs and writing of technical proposals and manuals- System administration, provisioning and IT support- Adherence to ISO 9001 and 27001 standards - Installation, configuration, upgrades and technical support of OSS & IT software and hardware solutions for customers- Participation in POCs and writing of technical proposals and manuals- System administration, provisioning and IT support- Adherence to ISO 9001 and 27001 standards

Education

  • University of Nottingham
    MSc, Management of Information Technology
    2005 - 2006
  • University of Piraeus
    Degree, Industrial Management and Technology
    2001 - 2005
  • German School of Athens
    High School Degree, 18 / 20
    1995 - 2001

Community

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