Experience

Brandpath Group

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Pick Packer

  • Jun 2022 - Present



ENTROPY.EDIT

• London, England, United Kingdom and Hong Kong

• Founder

  • Jun 2019 - Present

  We are leading the trend of street wear fashion We are leading the trend of street wear fashion



Tag-it pacific limited

• Hong Kong, Hong Kong SAR

• Customer Service Specialist

  • May 2021 - Jan 2022

  Answering questions about a company’s products or services - Processing orders and transactions - Resolving issues and troubleshooting technical problems - Providing proactive customer outreach - Handling customer complaints - Collecting and analyzing customer feedback - Responding to customer reviews - Developing and documenting knowledge into helpful content - Tracking customer service KPIs and metrics Answering questions about a company’s products or services - Processing orders and transactions - Resolving issues and troubleshooting technical problems - Providing proactive customer outreach - Handling customer complaints - Collecting and analyzing customer feedback - Responding to customer reviews - Developing and documenting knowledge into helpful content - Tracking customer service KPIs and metrics



Bright Sun Global Enterprise Limited

• Hong Kong
• Textile Manufacturing
• 1 - 100 Employee

• Relationship Manager

  • Oct 2017 - Jan 2021

  Coordinate with factories manufacturing process, follow up from sample development to bulk order. Building positive relationships with customers Assisting with generating new business Indetifying opportunities for greater profits Hosting the presentation for our new collections/ meeting with customers Understand customer needs and develop plans to address them Identify key staff in client companies to cultivate profitable relationships Resolve customer complaints quickly and effectively Forward upselling and cross-selling opportunities to the sales team Promote high-quality sales, supply and customer service processes Aim to preserve customers and renew contracts Approach potential customers to establish relationships Gain solid knowledge of competitors Show less



Rubie's Costumes

• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Merchandiser

  • Sep 2014 - Feb 2017

  Inspired each and every team member to perform and produce their best. Determined the duties and responsibilities of individuals in a team. Analyzed the individual performance of each team member and motivated them to perform even better. Organized training workshops to improve the performance of the members who were lagging behind in terms of performance. Analyzed the assigned projects and distributed tasks to the members as per their area of expertise. Reported any problem or fault in the project to the project manager or supervisor. Offered solutions to the top management regarding project-related queries Follow up customers’ orders Souring suitable product for clients Liaison with both suppliers and customers Quoting price to customers Coordinate the daily operation of the merchandising team Communicate with external party for testing/inspection booking arrangement Maintain desired stock levels through analysis and order placement Show less



Correct textile

• Hong Kong, Hong Kong SAR

• Merchandiser

  • Apr 2008 - Mar 2012

  Follow up customers’ orders Souring suitable product for clients Bargain with suppliers, factory Liaison with both suppliers and customers QC - Checking quality of the goods (MAINLAND) Quoting price to customers Coordinate the daily operation of the merchandising team Prepare product specification if required Follow up customers’ orders Souring suitable product for clients Bargain with suppliers, factory Liaison with both suppliers and customers QC - Checking quality of the goods (MAINLAND) Quoting price to customers Coordinate the daily operation of the merchandising team Prepare product specification if required