Experience

Westin Bonaventure

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Rooms

  • May 2022 - Present

  Los Angeles, California, United States

• Director Of Front Office Operations

  • Aug 2016 - Jun 2022

  Los Angeles, California Leading and managing daily operations of the Front Office and Guest Services to include Bell and Door to ensure the highest standards performed. Assisted in achieving Interstate Hotels & Resorts 2018 Rooms Division of the Year. Ensure all guests receive prompt/personal recognition by providing quality customer “home-away-from-home” experience, and in conjunction, achieve/enhance excellent Guest Satisfaction Scores. Lobby management to include observation/development of all staff members to… Show more Leading and managing daily operations of the Front Office and Guest Services to include Bell and Door to ensure the highest standards performed. Assisted in achieving Interstate Hotels & Resorts 2018 Rooms Division of the Year. Ensure all guests receive prompt/personal recognition by providing quality customer “home-away-from-home” experience, and in conjunction, achieve/enhance excellent Guest Satisfaction Scores. Lobby management to include observation/development of all staff members to improve work efficiency, productivity, and guest resolution. Ensure communication/training to all staff to meet/comply with brand standards. Prepare/forecast weekly schedules, and ensure payroll accuracy to meet monthly financial goals. Managed and facilitated Marriott Big4 Platform Integration in 2018 and Marriott Bonvoy Loyalty.

• Assistant Front Office Manager

  • Oct 2014 - Aug 2016

  Los Angeles, California



Waldorf Astoria Shanghai on the Bund

• China
• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Oct 2012 - Oct 2014

  Shanghai City, China Ensure smooth flow in hotel’s daily operations. Guarantee optimum guest relations concurrent with supervising departmental managers and staff members. Handle guest complaints and attend to their needs. Create warm and welcoming atmosphere to ensure pleasant stay for all guests in order to promote loyalty awareness and inspire within each guest a yearning to return.