Support Analyst

• Mar 2023 - Present

Website Administrator (casual)

• Jul 2017 - Sep 2022

• Design project scope and develop a project plan for Enterprise Resource Planning (ERP) system, • Solely responsible for designing, establishing, and optimising the company's website • Maintain, update, and back up the website. • Design project scope and develop a project plan for Enterprise Resource Planning (ERP) system, • Solely responsible for designing, establishing, and optimising the company's website • Maintain, update, and back up the website.

IT Support Officer (casual)

• Oct 2021 - Jan 2022

• Daily IT support – respond to customers' queries, log, track, troubleshoot, and resolve service requests raised via ticketing systems, emails, or phone calls • Provide technical support to customers and troubleshoot problems concerning IT hardware such as laptops, printers, and mobile devices • Support and make authorised changes to Windows Active Directory, Group Policy, as well as Office 365 services • Daily IT support – respond to customers' queries, log, track, troubleshoot, and resolve service requests raised via ticketing systems, emails, or phone calls • Provide technical support to customers and troubleshoot problems concerning IT hardware such as laptops, printers, and mobile devices • Support and make authorised changes to Windows Active Directory, Group Policy, as well as Office 365 services

Senior System Administrator/ Service Platform technical Support Engineer

• Sep 2008 - Jun 2016

• Maintained several service platforms including over 400 routers, switches, Microsoft Windows Server, Linux, and HP server. • Technically supported Marketing Department to promote the Unified Communication products and solutions, such as using data analysis, business and technical requirements gathering and presentation, system demonstration, and product test. • Performed day-to-day capacity management, discussed and formulated network expanding or optimization solutions of Network. Successfully manage the network capacity ahead of customer demand year by year. • Provided troubleshooting for customers over network devices and mobile device issues. • Managed the information security and network security of the support system. • Provided remote/on-site technical support for 13 city branches. Show less

Network Engineer

• Jul 2005 - Sep 2008

• Maintained network facilities, fix software and basic hardware failures. • Maintained Service Provider Voice Access Gateway (SPVAG) platform. • Technically supported Market Department to promote the Unified Communication products and solutions. • Maintained network facilities, fix software and basic hardware failures. • Maintained Service Provider Voice Access Gateway (SPVAG) platform. • Technically supported Market Department to promote the Unified Communication products and solutions.