Equipment Engineer

• Aug 2021 - Present

Mobile Expert

• Jan 2018 - Aug 2021

Responsibilities: -Provides exceptional customer service to individuals visiting the retail store, including greeting customers, answering phones and assessing their needs -Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics -Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location -Assist with all functions within a retail store in compliance with T-Mobile policies and procedures -Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards -Complete accurate paperwork and transactions according to company policies and procedures -Share customer experience with the rest of the team including management -Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards -Assist in other tasks, duties, or projects as assigned by management -Assist customers with service activation, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades -Assist in maintaining store appearance, inventory counts and merchandising standards -Build customers confidence by making their experience comfortable, simple and solving their issues -Engages in service selling and right fitting the customer with the appropriate total technology solution