Collections Specialist

• Oct 2022 - Present

Credit collection Specialist

• Oct 2022 - Dec 2022

Recovering loan from overdue client(SMEs) whose due date falls between 7-44days through calls, text and mailsNegotiate repayment and draw out repayment plans for client who are yet to pay up their loans on the due dateSending mails on loan restructuring for clients who are unable to pay up within the agreed periodMonitor customer credit score and advise them on the effect of the credit score on their financial statement with us.

Credit collections and cancellations

• Jul 2021 - Oct 2022

Monitor underperforming customer and recommend the best payment option to them.Resolving and closing of atleast 100tickets on a daily basis.Report non- performing account to fraud department.Educate customer's on the best payment option available.Suspend and cancel nonperforming customer account. Monitor underperforming customer and recommend the best payment option to them.Resolving and closing of atleast 100tickets on a daily basis.Report non- performing account to fraud department.Educate customer's on the best payment option available.Suspend and cancel nonperforming customer account.

Collections Officer

• Feb 2021 - Jul 2021

Incharge of more than 1000 customer's portfolio monthly.scheduled payment plan for customers to free them from debt.Resolved customer's complaint and dispute.Ensured that customers keep a daily,weekly or monthly commitment on their account. Incharge of more than 1000 customer's portfolio monthly.scheduled payment plan for customers to free them from debt.Resolved customer's complaint and dispute.Ensured that customers keep a daily,weekly or monthly commitment on their account.

Debt collector and customer service specialist

• Jun 2019 - Feb 2021

Connected with customers via phone calls to recover amount delinquents from themSettled customers dispute and conflict resolution.Handled minimum of 1000customers portfolio weekly Rolled out payment options available for prompt loan settlements.Trained a group of new agents on the job to ensure they are fit for the job.Met and exceeded monthly target consecutively. Connected with customers via phone calls to recover amount delinquents from themSettled customers dispute and conflict resolution.Handled minimum of 1000customers portfolio weekly Rolled out payment options available for prompt loan settlements.Trained a group of new agents on the job to ensure they are fit for the job.Met and exceeded monthly target consecutively.

Administrative Assistant at charly walker group of schools

• Nov 2017 - Oct 2018

Incharge of the administrative roles in the school.Prepared teacher's payroll on a monthly basis.Delegate duties appropriately when required .Prepared the statement of account of the school on a monthly basis as required by the director. Incharge of the administrative roles in the school.Prepared teacher's payroll on a monthly basis.Delegate duties appropriately when required .Prepared the statement of account of the school on a monthly basis as required by the director.

Assistant lecturer

• Jun 2017 - Oct 2017

Assisted the Accounting lecturer to teach the student AS and A level Accounting.set qualifying exams for the OCT/ Nov A level student.Gave Expertise Advice to student before allowing them sit for the qualifying exams. Assisted the Accounting lecturer to teach the student AS and A level Accounting.set qualifying exams for the OCT/ Nov A level student.Gave Expertise Advice to student before allowing them sit for the qualifying exams.

Sales Representative

• Jul 2012 - Feb 2013

Attended to customers promptly and in a professional manner.Applauded as the best staff of the month for excellent sales performance. Attended to customers promptly and in a professional manner.Applauded as the best staff of the month for excellent sales performance.