Experience

Lendigo

• Nigeria
• Financial Services
• 1 - 100 Employee

• • Oct 2022 - Present

• • Oct 2022 - Dec 2022

  Recovering loan from overdue client(SMEs) whose due date falls between 7-44days through calls, text and mailsNegotiate repayment and draw out repayment plans for client who are yet to pay up their loans on the due dateSending mails on loan restructuring for clients who are unable to pay up within the agreed periodMonitor customer credit score and advise them on the effect of the credit score on their financial statement with us.



M-KOPA

• Kenya
• Financial Services
• 700 & Above Employee

• Credit and collections specialist

  • Mar 2021 - Oct 2022

  Monitor underperforming customer and recommend the best payment option to them. Resolving and closing of atleast 100tickets on a daily basis. Report non- performing account to fraud department. Educate customer's on the best payment option available. Suspend and cancel nonperforming customer account. Monitor underperforming customer and recommend the best payment option to them. Resolving and closing of atleast 100tickets on a daily basis. Report non- performing account to fraud department. Educate customer's on the best payment option available. Suspend and cancel nonperforming customer account.



Mwanga

• Nigeria
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Debt collector and customer service specialist

  • Feb 2019 - Feb 2021

  Connected with customers via phone calls to recover amount delinquents from them Settled customers dispute and conflict resolution. Handled minimum of 1000customers portfolio weekly Rolled out payment options available for prompt loan settlements. Trained a group of new agents on the job to ensure they are fit for the job. Met and exceeded monthly target consecutively. Connected with customers via phone calls to recover amount delinquents from them Settled customers dispute and conflict resolution. Handled minimum of 1000customers portfolio weekly Rolled out payment options available for prompt loan settlements. Trained a group of new agents on the job to ensure they are fit for the job. Met and exceeded monthly target consecutively.



National Youth Service Corps

• Renewable Energy Semiconductor Manufacturing
• 200 - 300 Employee

• Account and admin

  • Nov 2017 - Oct 2018

  Incharge of the administrative roles in the school. Prepared teacher's payroll on a monthly basis. Delegate duties appropriately when required . Prepared the statement of account of the school on a monthly basis as required by the director. Incharge of the administrative roles in the school. Prepared teacher's payroll on a monthly basis. Delegate duties appropriately when required . Prepared the statement of account of the school on a monthly basis as required by the director.



Global cambridge college

• Education Administration Programs
• 1 - 100 Employee

• Assistant lecturer

  • Jun 2017 - Oct 2017

  Assisted the Accounting lecturer to teach the student AS and A level Accounting. set qualifying exams for the OCT/ Nov A level student. Gave Expertise Advice to student before allowing them sit for the qualifying exams. Assisted the Accounting lecturer to teach the student AS and A level Accounting. set qualifying exams for the OCT/ Nov A level student. Gave Expertise Advice to student before allowing them sit for the qualifying exams.