Experience

Techno Softwares

• India
• Software Development
• 1 - 100 Employee

• Manager - Partnership & Strategic Alliance

  • Aug 2018 - Present

  Impressive track record of achieving excellence in driving business across complex and challenging environments.- Exposure in implementing tools, processes and methodologies.- Demonstrate success with business transformation in service management for large scale enterprise and cross functional team.- Innovative technology leader, hands-on building robust process oriented automated functions.- Monitor the industry trends, explore the opportunities and competition and look out for the benchmarked and better processes.- work closely with the sales team and support on due diligence and process support.- Leading large teams- Provide strategic leadership and oversight to the Operations & technology team- Provide customer satisfaction while maintaining a reasonable cost structure.- Define and drive strategic initiatives that result in improvements in companies service offering and customer support- Manage day-to-day operational execution to enhance cost control, profitability, quality, productivity and efficiency throughout the company's operations departments.- Ensure the identification of operational issues from the Customer provide systemic issue resolution- Participate in vendor negotiations to ensure product relevance and cost-efficiency. Show less

• Operations Manager

  • Jun 2014 - Aug 2018

  Manages the growth and success of the teamCoordinates activities that affect operational decisions and business requirementsResponsible for the production, procurement, and planning of daily operationsCommunicates with all relevant employees to ensure delivery times are metPlans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basisEnsures the production team has enough time to manufacture and deliver products based on the client's requestCreates a detailed schedule based on strict deadlinesCommunicates any changes in the order or delivery date to relevant partiesMakes sure the working environment maintains access to quality equipmentOrganises, plans, and implements inventory activity Show less



Net Health

• United States
• Software Development
• 400 - 500 Employee

• Human Resources Manager

  • Aug 2011 - May 2014

  Developing and administering human resources plans and procedures that relate to company personnel Planning, organizing, and controlling the activities and actions of the HR department Contributing to the development of HR department goals, objectives, and systems Implementing and revising a company’s compensation program Conducting annual salary surveys Developing, analyzing, and updating the company’s salary budget Developing, analyzing and updating the company’s evaluation program Developing, revising, and recommending personnel policies and procedures Maintaining and revising the company’s handbook on policies and procedures Performing benefits administration Maintaining affirmative action programs Overseeing recruitment efforts for all personnel, including writing and placing job ads Conducting new employee orientations and employee relations counseling Overseeing exit interviews Maintaining department records and reports Participating in administrative staff meetings Maintaining company directory and other organizational charts Recommending new policies, approaches, and procedures Show less