Experience

Imaging Healthcare Specialists

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Associate Director, South County & FQHC Partnerships

  • Feb 2021 - Present



UC San Diego Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Performance Improvement & Operations

  • Sep 2008 - Feb 2021

  Responsible for the management and execution of all Organ Quality Control and Quality Assurance policies, strategies and organization requirements for the Organ Quality function at Lifesharing. Ensure that Lifesharing’s Quality Plan complies with all pertinent regulatory agencies and governing bodies. Ensure that there is adequate trained staff to accomplish Organ Quality objectives and maintain compliance with applicable federal and state regulations, as well as industry standards (CMS, OPTN, TJC, UNOS, AOPO, DHHS). Ensure the organization achieves and maintains regulatory standards and industry accreditation. Conduct and oversee all internal and external audits needed to maintain regulatory and voluntary accreditation. Manage and run the corrective and preventive action program (CAPA) for the organization, which includes detecting variances, reporting findings, and providing education for improvement. Manage thorough investigations, root cause analysis and verify they are conducted appropriately and all documentation is accurate and complete. Maintain the document control system for the organization including all policies, procedures and controlled forms. Responsible for monitoring, coordinating and promoting the Performance Improvement (PIs) process as it relates to internal standards, industry standards, organizational goals, organ clinical services, office processes, required employee training and safety. Ensure that PIs work to yield results that raise performance, lower costs, and improve quality standards. Independently interpret reported data for accuracy and develop trend analysis of organizational performance and reports to management team and to staff on scheduled basis. Doubled Organization’s Performance Improvement projects with reorganization of program and ongoing education. Manage the daily operations of the office: payroll and human resources processes. Responsible for the hiring and supervision of all administrative and quality staff. Show less



UCSD Medical Center-Human Resources

• HR Analyst

  • Jul 2005 - Sep 2008

  Served as organization’s project manager and implemented online Performance Management System and Reward & Recognition Systems. Provided analytical support to the Department of HR, including statistical analysis in HR metrics, salary surveys, and classification. Generated reports and detailed analysis as required using homegrown systems and Excel. Facilitated incentive initiatives with meaningful data and reports. Responsible for maintaining HR statistic reports and develop other reports as needed (compensation reports, salary, service credit, layoff points). Worked closely with Classification & Compensation with job classifications, job reviews/audits, and applied market data as appropriate. Responsible for nursing reclassifications and processing. Created worksheets for hospital managers for non-represented merit projects. Developed, analyzed, presented data on hospital wide surveys. Took initiative in tracking unresolved issues, inquiries, and tasks. Participated in TJC/DHS file preparations and reviews. Served as co-chair for Annual Dinner Dance, selected as member for Power of Excellence, Reward & Recognition Committee, and represented the Medical Center in Diversity Committee at UCSD. Manage and monitor the following organization wide incentive programs: HFIP, Leaders’ Bonuses & Senior Management bonuses, and other incentive requests. Responsible for development HR forms, and updating website. Show less

• Executive Assistant/Supervisor

  • Mar 2000 - Jul 2005

  Provided administrative support to Executive Director, and maintained complex calendar, served as primary contact for scheduling, and notifying all parties involved. Served as departmental timekeeper & departmental HR representative. Prepared numerous projects/mailings for all 5,000 Healthcare employees. Prepared presentation materials for Director and HR staff. Monitored and maintained departmental budgets (four budgets). Produce monthly consolidations of budget reports/bills and proceed with correcting errors. Processed purchase orders, check requests, travel arrangements/reimbursements. Processed travel/conference trip arrangements. Prepared appropriate paperwork for reimbursements from Office of the President. Prepared organization wide incentive payouts. Assisted with development of reports for compensation studies. Responsible for updating/maintaining HR web site and HR forms. Served as Employee Referral Program Coordinator. Participated in hospital wide complaint “We Listen” rotation. Assisted with JCAHO and other regulatory preparations and inspections. Maintained monthly stats for SMT, developed databases/reports as requested. Member of Hospital Week Committee, Dinner Dance Committee & American Heart Walk Committee. Served as training coordinator for organization wide events, Supervisor’s Academy, Leadership Scholarships, and other hospital wide events. Supervised Work Comp Assistant and Training Assistant. Show less



UCSD Medical Center-Social Work Dept

• Office Manager

  • Sep 1995 - Mar 2000

  Provided administrative support to Director, Supervisors, and social workers. Managed office functions. Responsible for purchase orders and approved payments to agencies (for various departments and budgets). Responsible for financial and personnel administration (job cards, payroll, PAFs, PO's, travel reimbursements, check requests). Maintained personnel files updated including updated license information and training logs, notify employees of raises. Served as department’s payroll/personnel contact. Prepared presentation materials for CEU inservices. Organized department meetings, functions, special events. Responsible for the accounting of two separate funds and two separate auxiliary funds (consolidate bills/logs to budget reports and correct errors), assisted with budget preparation, recommend resources to the Director that were cost effective. Routine participation in staff meetings (take minutes, transcribe and distribute same to absent staff members). Served as interpreter for various services. Supervised and train clerical staff. Assisted social workers with the placement of patients to SNF's. Petty cash, bus tokens, and cab voucher custodian. Contribute to various improvement activities by providing administrative support and visual aids. Updated departmental policies. Participated in several Diversity activities by providing administrative support and recommendations. Adopt-A-Family Coordinator (match needy UCSD families with various departments from UCSD Healthcare and Campus, providing the families with Christmas gifts). Show less