Experience

UPS Healthcare

• United States
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Healthcare Customer Program Manager

  • Feb 2021 - Present

  • Manage customers healthcare accounts • Strategy, Analysis, and Improvement Identification • Review escalations and coordinate resolution • Monitor performance and contractual services • Conduct business reviews • Manage SOP compliance and updates • Identify and develop solutions • Experience in Pharmaceutical Accounts • Manage customers healthcare accounts • Strategy, Analysis, and Improvement Identification • Review escalations and coordinate resolution • Monitor performance and contractual services • Conduct business reviews • Manage SOP compliance and updates • Identify and develop solutions • Experience in Pharmaceutical Accounts



UPS Supply Chain Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Program Manager Latin America

  • Sep 2011 - Jun 2021

  • Manage customers healthcare accounts• Review escalations and coordinate resolution• Monitor performance and contractual services • Conduct business reviews • Manage SOP compliance and updates• Identify and develop solutions• Experience in Pharmaceutical Accounts

• Freight Forwarding Global Implementation

  • Jul 2007 - Sep 2011

  • Customer facing with new clients• Customer planning sessions to document their requirements and expectations • Identify unique customer requirements• Develop and roll out the Project Plan • Support Customers with new products• Document Customer’s SOP• Train the field and deploy operating process

• Ocean Export / Import Supervisor

  • Sep 2004 - Jul 2007

  • Overall supervision of the ocean department. • Pricing / Quotes • Preparation of Intl Transport Documents• Rate Filing• Training and Process Instructor• Support Sales and Operations Director



EGL Eagle Global Logistics

• Ocean Export Supervisor

  • Sep 2000 - Jun 2004

  • Supervise ocean exports outbound from the US to World • Operational and Fianancial System Trainer • Operation Specialist • Account coordinator • Audit transactions • Supervise ocean exports outbound from the US to World • Operational and Fianancial System Trainer • Operation Specialist • Account coordinator • Audit transactions