Business Consultant

• Jan 2022 - Present

Technical Support Engineer

• Apr 2017 - Dec 2021

- Worked as an escalation point and technical resource for the Marketo Business Support team. - Providing technical support for the Marketo platform as a whole, with a focus on critical issues and highly escalated problems with management involvement. - Assisting with training and mentoring new hires, as well as performing interviews for potential team additions. - Identifying areas in which we can improve our service and documentation both internally and externally, as well as providing coaching, mentoring, and other assistance for newer agents. - Working on several projects concerning education on our API system and support for partners utilizing it. - Mentoring customers as requested on specific topics to teach these details as well as increase program and campaign efficiency. - In-depth knowledge of the inner workings of the Marketo platform and how to best utilize it, as well as the intricacies of data management and maintenance that the system requires, especially in conjunction with a CRM.