Hospitality Administrator at PROMONTORY

• Sep 2021 - Present

Private Client Sales Lead

• Apr 2021 - Sep 2021

Private Sales Concierge

• Dec 2019 - Apr 2021

Wine Club Concierge

• Sep 2018 - Dec 2019

Providing exceptional service to our wine club, internet and phone customers, and occasionally working special events at the winery. Responsible for providing the highest level of customer service as the main concierge for California brands top tier clubs: Stag’s Leap Wine Cellars Club Connoisseur members, Conn Creek Napa Valley Cellar members and Patz & Hall Grand Cru members.

Tasting Room Associate and Tour Guide

• Aug 2017 - Sep 2018

Responsible for presenting tastings of the Castello di Amorosa wines and educating guests about the wines, winemaking techniques, winery information and history. Promote the wine by pouring and selling based on customers’ personal interest, knowledge, and ability to purchase. Responsible for presenting tastings of the Castello di Amorosa wines and educating guests about the wines, winemaking techniques, winery information and history. Promote the wine by pouring and selling based on customers’ personal interest, knowledge, and ability to purchase.

Suites Catering Sales Assistant

• Feb 2016 - Jun 2017

Responsible for catering sales in suites as well as support catering functions with operation and culinary departments to bring revenue growth. Communicate with clients to finalize catering orders from large to small events. Responsible for catering sales in suites as well as support catering functions with operation and culinary departments to bring revenue growth. Communicate with clients to finalize catering orders from large to small events.

Sales and Marketing Intern

• Jul 2015 - Jan 2016

Assist in the placement of Kagan Cellars wine in targeted restaurants in Houston area and in the development, coordination, and management of marketing functions (tastings, dinners, fundraising events) Assist in the placement of Kagan Cellars wine in targeted restaurants in Houston area and in the development, coordination, and management of marketing functions (tastings, dinners, fundraising events)

Group Sales Coordinator

• Mar 2015 - Nov 2015

Responsible for scheduling spa services for groups of five or more and overseeing all aspects of their visit to ensure guest satisfaction, maintain Forbes-rated spa standards and profit maximization. Responsible for scheduling spa services for groups of five or more and overseeing all aspects of their visit to ensure guest satisfaction, maintain Forbes-rated spa standards and profit maximization.

Bar Supervisor

• Jan 2015 - Mar 2015

Supervise beverage operations, including liquor, bar procedures, and cost controls. Also follow legal and sanitation standards and codes, basic discipline and reviewing of employees. Furthermore, provide efficient friendly customer service at all times, and to maintain a clean, professional top quality bar. Supervise beverage operations, including liquor, bar procedures, and cost controls. Also follow legal and sanitation standards and codes, basic discipline and reviewing of employees. Furthermore, provide efficient friendly customer service at all times, and to maintain a clean, professional top quality bar.

Supervisor

• Feb 2014 - Jan 2015

- Oversee the overall operational aspects of the restaurant, staff and general maintenance. - Train and manage staff to keep operations running smoothly and ensure staff coverage and customer satisfaction. - Provide training for newly hired staff to ensure each new employee understands the restaurant's philosophy and management's expectations. - Handle financial matters for the restaurant and monitor daily receipts as well as maintain cash budget. - Manage any concerns or problems that may arise to ensure customer's dining experience. - Conduct inventory requisition for daily operations to keep the par level available. - Communicate with other supervisors and give sale reports to night audit. Show less

Beverage Supervisor Intern

• May 2014 - Jul 2014

- Proper stocking of any and all products to be sold at different locations. - Record and deliver the correct amounts of inventory for proper dispersal. Insuring to have ordered the correct amounts of supplies to maintain proper par levels for each location assigned. - To assist in training and reinforcement all policies set forth by Legends Hospitality and the T.A.B.C. organization in a positive manner. - Build and maintain a staff schedule. - Manage bartenders and bar backs up to 8 team members. - Shadow a beverage supervisor to different beverage stations including Club Bar, Portable Wine Bar, and Ice House to ensure the operation flow while in game. - Use POS system in training and problem solving. - Enter ending inventories post-game using Quest to maintain and control expected business level. - Follow company policies and procedures to check stations at designated closing time. Show less

Head Bartender

• Jul 2013 - Jan 2014

- Serve customers in a friendly and helpful manner.- Monitor and maintain an inventory by ordering requisition for liquors and supplies.- Mix ingredients according to drink recipes.- Check identification of customers to verify age requirements for purchase of alcohol.- Clean glasses, utensils, and bar equipment.- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.- Slice and pit fruit for garnishing drinks.- Attempt to limit problems and liability related to customers' excessive drinking.- Arrange bottles and glasses to make attractive displays.- Help restaurant manager with developing new recipes for cocktails.- Instruct servers with proper table service. Show less

Waitress

• Sep 2012 - Jun 2013

Waitress

• Feb 2012 - Aug 2012