Experience

Sky Service

• Saudi Arabia
• 1 - 100 Employee

• Leader Shift of a Passenger Service

  • Aug 2021 - Present

   Working with representatives of airlines  Control over the performance of customer service agents, ticket sales agents, and lost & found agents  Shift planning  Leadership of a team of 30 on-shift people  Working with representatives of airlines  Control over the performance of customer service agents, ticket sales agents, and lost & found agents  Shift planning  Leadership of a team of 30 on-shift people



sky service

• Visa support agent

  • Jun 2019 - Jul 2021

  My role was to prevented situations occurring where my company could risk fines due to invalid travel documentation. Provided a supervision function for airlines including: Ukraine International Airlines, Ryanair, Wizz Air, Motor Sich. My role was to prevented situations occurring where my company could risk fines due to invalid travel documentation. Provided a supervision function for airlines including: Ukraine International Airlines, Ryanair, Wizz Air, Motor Sich.



Sky Service

• Saudi Arabia
• 1 - 100 Employee

• Customer Service Agent

  • Jun 2016 - Jun 2019

  In 2 months I mastered 5 departure control systems and manual check-in process. I was selected as one of best agents and consequently trained in customer service policies and procedures for Ryanair in Poland. In 2 months I mastered 5 departure control systems and manual check-in process. I was selected as one of best agents and consequently trained in customer service policies and procedures for Ryanair in Poland.