Experience

Big m inc.

• Business Consulting and Services
• 100 - 200 Employee

• Associate Supervisor

  • Jun 2015 - Present

  -Manage and process cash and credit card transactions and merchandise refunds/exchanges -Open and close the store and handle paperwork -Communicate daily duties to associates, monitor their progress, and provide feedback on improving service -Generate daily statistics and email to main office -Answer customers’ questions and recommend merchandise based on individual needs -Replenish merchandise and monitor merchandise display -Responsible for organizing items in stock room -Answer telephone calls and respond to customer’s questions/ inquiries Show less



Data Vimenca

• Dominican Republic

• Customer Service Representative

  • May 2014 - Sep 2014

  -Answer customer inquiries by telephone and respond to emails -Manage and resolve customer complaints -Enter new customers’ information into a system and updated existing customers’ information as needed -Route calls to appropriate departments -Follow up with customer calls as needed -Complete call log and produce call reports on every call answered -Answer customer inquiries by telephone and respond to emails -Manage and resolve customer complaints -Enter new customers’ information into a system and updated existing customers’ information as needed -Route calls to appropriate departments -Follow up with customer calls as needed -Complete call log and produce call reports on every call answered