Experience

Computer Packages Inc. - CPI

• United States
• Software Development
• 1 - 100 Employee

• Client Relations Representative

  • Oct 2015 - Present

  Key Account & Marketing Management. Intellectual Property Management Systems & Services. Patent, Trademarks & Annuity Payment Service. CPI is the oldest and most trusted patent annuity vendor service provider. We understand timely and successful annuity payments are vital to patent protection. Advantages of our service include: 1. Ongoing verification of your bibliografic patent data in over 100 countries. 2. Free Annuity Management System. 3. Transparent costs, including itemized invoices. 4. Unlimited and local support from dedicated CPI employees throughout US and Europe. 5. Aceptance of instructions any time before payment date, at no additional charge. 6. Paperless instruction processing. 7. Electronic transfer of your data to CPI annuity service from any patent system. 8. Ease of start up with NO start-up cost or long-term commitment. Show less



IT RightHands

• Barcelona-España

• Customer Service Manager

  • Feb 2011 - Apr 2015

  Key Account Management: Planning and managing full relationship between the company and the most important customers including project management; cooperation, coordination, strategic planning, negotiation, leadership and innovative development of opportunities. Negotiation and management with the media (TV, Radio, Print Media, Newspapers Online etc). Event Organization and Exhibitions Organization for National and International companies. Control and management of customer service; control shipments, stock, databases; incidents solutions. http://www.itrighthands.com Show less



BOSNOR SL

• Barcelona.España

• Manager Assistant Logistic Departament

  • Jun 2008 - Jan 2011

  Manager Assistant at the Logistic Department: In the routine operations for the logistics department. Full relationship between the company and the customer in all issues. Coordinating goods supply, including requisitioning, receiving, storing, issuing and processing payment for goods in accordance with the company policy. Filling and maintenance of all order sheets. Maintaining suppliers database, following up on the payment of invoice with the finance department. Involved in hiring administrative staff and office suppliers. http://www.bosnorsl.com. Show less



DORFNER MINERALS

• Barcelona-España

• Customer Service Manager Logistic Departament

  • Jun 2006 - Jun 2008

  Customer Service Manager at the Logistic Department: Contact and support with all the clients and suppliers company.Coordinating with the warehouse team and tracking the materials dispatched by the company. Documentation of various warehouse related activities and taking responsibility of all commercial activities and transactions related to warehouse. Indenting & receiving the material finally dispatching the same to the distributors. Taking the overall responsibility of running the warehouse smoothly. Maintaining the Inventory record in system on line. http://www.dorfner.de. Show less



WORLD ELASTOMERS TRADE S.L.

• Barcelona, España

• Logistic Assistant

  • May 2005 - Jun 2006

  Administrative Assistant at the Logistic Department: Assist and help customers in purchasing their orders. Perform secretarial and reception duties. Filling and maintenance of all order sheets. Maintaining suppliers database, direct contact with suppliers and clients. http://www.wetsl.com Administrative Assistant at the Logistic Department: Assist and help customers in purchasing their orders. Perform secretarial and reception duties. Filling and maintenance of all order sheets. Maintaining suppliers database, direct contact with suppliers and clients. http://www.wetsl.com



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Customer Service Representative-Center Manager Assistant

  • May 2001 - May 2005

  Direct and oversee customer service representatives in the fulfillment of their duties. Interact with customers through telephone, mail, or electronic mail. Assist and help customers in purchasing their orders. Establish and maintain healthy professional relations with customers. Provide training for new customer service representatives or existing ones regarding the work. Administrate orders of customers and modify schedule of work based on customer demand. Following up the clients on the payment of invoice with the finance department. http://www.regus.com. Show less