Yelena Smith

Project Manager at Hitachi Solutions Europe, Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • Russian Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Agile Foundations
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Agile at Work: Building Your Agile Team
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Data Science Foundations: Fundamentals
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Delivering Bad News Effectively
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Scrum: Advanced
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Scrum: The Basics
    LinkedIn
    Dec, 2020
    - Nov, 2024

Experience

  • Hitachi Solutions Europe
    • United Kingdom
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Project Manager
      • Apr 2019 - Present

  • A2Dominion Group
    • Non-profit Organizations
    • 700 & Above Employee
    • IT Project Manager
      • Nov 2012 - Apr 2019

      - Fit for the Future business transformation programme: phase 1 implementation in Customer Centre, Complaints and Resolutions, Customer Insights, Knowledge Management areas - Digital: New customer website customer experience design - GDPR compliance project - Dynamics 365 upgrade and CRM systems enhancements - Digital: Online customer portal - Investigation of the payment provision, digital payments options discovery -Service charges and rent increases - 1st Touch mobile working implementation - CM Arrears management workflow and RentSense implementation Show less

  • Stoke-on-Trent City Council
    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • IT Account Manager
      • Jun 2009 - Nov 2012

  • Visa
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • VOL Service Manager
      • Jan 1998 - May 2009

Education

  • The Open University
    Professional Certificate in Management, Business Administration and Management, General
    2011 - 2012

Community

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