Experience

Aclaimant

• United States
• Internet Publishing
• 1 - 100 Employee

• Senior Customer Success Manager

  • Feb 2023 - Present

• Customer Success Manager

  • Aug 2018 - Jun 2023

  • Analyzing and importing customer data, customizing software and settings, and providing continuous training• Develop and maintain strong, long-lasting relationships with our customers• Act as customer advocate by collaborating with the Product and DevOps Departments to provide input on software and updates, in order to facilitate the ease of software use• Operate as the lead point of contact for any and all matters specific to my accounts• Provide support to resolve issues and prevent additional problems by improving processes, via direct interaction with customer and Developer tools Show less



CareerBuilder

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Billing Coordinator

  • Jul 2016 - Aug 2018

  • Responsible for analyzing, coding, and approving invoices, using Concur, with strict attention to detail to ensure company profits • Verify invoice charges, issue credits, identify inconsistencies, resolve disputes • Provide clients with solutions to problems and concerns using Salesforce • Communicate with team members to ensure uniformity in pricing practices • Update Accounts Receivable database with new vendor information • Prepare training PowerPoint, and train new employees to expand the billing team Show less



Aurico - A CareerBuilder Company

• Itasca, IL

• Verification Specialist

  • Nov 2015 - Jul 2016

  • Interacted with 35-40 employers per day, reviewed applications, entered confidential employment and educational information into database as part of a comprehensive report, and verified information according to client protocol • Received all incoming orders, analyzed paperwork received, verified that all required information and documentation was concise and complete • Worked to follow client guidelines, parameters, policies and procedures • Adhered to FCRA confidentiality guidelines and legal compliance regulations Show less



DTI LLC

• United States
• Legal Services
• 300 - 400 Employee

• DSR/Operator II

  • Jun 2014 - Jul 2015

  • Provided a high-quality level of customer service and quick problem solving abilities to achieve client satisfaction • Responsible for responding to approximately 50 phone calls and 100 e-mail correspondences per day in order to route them to the proper channels, facilitated in scheduling meetings, managing schedules, and coordinating events • Performed clerical duties such as scanning, copying, printing, data entry, and reception coverage • Participated in an exclusive site manager development program Show less



Advanced Family Home Health

• Arlington Heights, IL

• Data Entry Specialist

  • Mar 2012 - May 2014

  • Created patient charts and prepared detailed medical reports to be submitted to Medicare • Developed, managed and maintained reports and schedules for Nurses and Physical Therapists • Performed secretarial duties, including meeting scheduling, answering phones, faxing and mailing • Resolved comprehensive inquiries in a methodical manner to find appropriate resolutions and efficiencies • Provided customer service assistance to clients over the phone and in person • Applied strong interpersonal and communication skills while working with all levels of personnel to gain valuable insight and avoid potential problems Show less