Experience

Winston-Salem State University

• Higher Education
• 700 & Above Employee

• Human Resources Consultant

  • Oct 2022 - Present



University of North Carolina at Greensboro

• United States
• Higher Education
• 700 & Above Employee

• Student Employment Coordinator

  • Sep 2018 - Sep 2022

  • Serve as subject matter expert and manager for all Student Employment Office processes • Establish and execute best practices that efficiently connect over 20,000 students to on and off campus part-time employment • Collaborate closely with Financial Aid to monitor over 500 awards for Federal Work Study (FWS) and FWS Community Service Program • Process all hiring and termination paperwork for roughly 1000 university student employees • Engage roughly 200 employers with the goal of… Show more • Serve as subject matter expert and manager for all Student Employment Office processes • Establish and execute best practices that efficiently connect over 20,000 students to on and off campus part-time employment • Collaborate closely with Financial Aid to monitor over 500 awards for Federal Work Study (FWS) and FWS Community Service Program • Process all hiring and termination paperwork for roughly 1000 university student employees • Engage roughly 200 employers with the goal of securing hiring commitments for the academic year • Develop and host yearly training sessions for roughly 200 hiring managers to share best practices for managing student employees and advise on integration of core career competencies Show less • Serve as subject matter expert and manager for all Student Employment Office processes • Establish and execute best practices that efficiently connect over 20,000 students to on and off campus part-time employment • Collaborate closely with Financial Aid to monitor over 500 awards for Federal Work Study (FWS) and FWS Community Service Program • Process all hiring and termination paperwork for roughly 1000 university student employees • Engage roughly 200 employers with the goal of… Show more • Serve as subject matter expert and manager for all Student Employment Office processes • Establish and execute best practices that efficiently connect over 20,000 students to on and off campus part-time employment • Collaborate closely with Financial Aid to monitor over 500 awards for Federal Work Study (FWS) and FWS Community Service Program • Process all hiring and termination paperwork for roughly 1000 university student employees • Engage roughly 200 employers with the goal of securing hiring commitments for the academic year • Develop and host yearly training sessions for roughly 200 hiring managers to share best practices for managing student employees and advise on integration of core career competencies Show less



North Carolina Central University

• United States
• Higher Education
• 700 & Above Employee

• Administrative Support Associate

  • May 2017 - Apr 2018

  • Manage financial and budget activities to fund operations, maximize investments, and increase efficiency for TRIO programs • Compose, type, and distribute meeting notes, routine correspondence, and reports. • Arrange conference, meeting, or travel reservations for office personnel. • Manage projects or contribute to committee or team work. • Ensure confidential information is secured • Manage financial and budget activities to fund operations, maximize investments, and increase efficiency for TRIO programs • Compose, type, and distribute meeting notes, routine correspondence, and reports. • Arrange conference, meeting, or travel reservations for office personnel. • Manage projects or contribute to committee or team work. • Ensure confidential information is secured



Lenovo

• China
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Ambassador

  • Jul 2016 - Dec 2016

  • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolved product or service problems by clarifying the customer's complaints; examined the cause of the problem; provided tailored solutions while managing company time… Show more • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolved product or service problems by clarifying the customer's complaints; examined the cause of the problem; provided tailored solutions while managing company time expectations • Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. • Assisted customers in making product selections, based on customers' needs, product specifications, and applicable regulations Show less • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolved product or service problems by clarifying the customer's complaints; examined the cause of the problem; provided tailored solutions while managing company time… Show more • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolved product or service problems by clarifying the customer's complaints; examined the cause of the problem; provided tailored solutions while managing company time expectations • Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. • Assisted customers in making product selections, based on customers' needs, product specifications, and applicable regulations Show less



North Carolina Central University

• United States
• Higher Education
• 700 & Above Employee

• Production Assistant

  • Sep 2013 - Dec 2016

  • Operated control room and directed production of university football, basketball, and volleyball events • Operated video and recording equipment for various university events • Edited content for highlight packages and video marketing • Trained students on live event coverage and production management

• Technical Assistant/Lab Operator

  • Jul 2014 - Mar 2015

  • Updated records pertaining to inventory, personnel, orders, supplies, or machine maintenance. • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. • Teach library patrons basic computer skills, such as searching computerized databases. • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support • Explain use of library facilities… Show more • Updated records pertaining to inventory, personnel, orders, supplies, or machine maintenance. • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. • Teach library patrons basic computer skills, such as searching computerized databases. • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support • Explain use of library facilities, resources, equipment, and services, and provide information about library policies.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Management Intern

  • Feb 2015 - Jul 2016

  • Manage staff, preparing work schedules and assigning specific duties. • Evaluated customer experience and collaborated with upper management to ensure positive outcomes • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Respond to and contact customers in reference to inquiries • Guarantee call center objectives were met • Manage staff, preparing work schedules and assigning specific duties. • Evaluated customer experience and collaborated with upper management to ensure positive outcomes • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Respond to and contact customers in reference to inquiries • Guarantee call center objectives were met



North Carolina Central University School of Business

• Assistant to Director of Student Support Services

  • Aug 2013 - May 2016

  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. • File and retrieve confidential documents, records, and reports. • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. • Provide information about establishment, such as location of… Show more • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. • File and retrieve confidential documents, records, and reports. • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Show less • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. • File and retrieve confidential documents, records, and reports. • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. • Provide information about establishment, such as location of… Show more • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. • File and retrieve confidential documents, records, and reports. • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Show less