Experience

Talentek

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Hubmaster

  • Jul 2023 - Present

• Operations Supervisor

  • Aug 2022 - Jul 2023



Hubtek

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Operations supervisor

  • Aug 2022 - Present

  - Supervising and managing the team responsible for logistics operations, ensuring efficient and high-quality performance of their daily tasks. - Planning and coordinating logistics operations, including product receipt, storage, distribution, and shipping. - Setting and tracking objectives and goals for the logistics department, ensuring their timely and cost-effective achievement. - Implementing and monitoring work processes and procedures, ensuring their correct execution and continuous optimization. - Analyzing and evaluating logistics performance results, identifying opportunities for improvement and proposing solutions to increase the efficiency and profitability of the operations. - Coordinating and collaborating with other departments, such as sales, marketing, procurement, and finance, to ensure a smooth operation aligned with the overall goals of the organization. - Communicating with leaders of logistics companies to establish partnerships, negotiate contracts, and identify opportunities for business growth. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Service Transfer Coordinator

  • Oct 2021 - Aug 2022

• Bilingual Customer Service Representative

  • Jul 2021 - Oct 2021



Sunrun

• United States
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Service Transfer Coordinator

  • Oct 2021 - Aug 2022

  -Assists and educates sellers, potential home buyers, real estate agents, and other parties in understanding the benefits of third party-owned solar and ensures a successful transfer of the Sunrun solar agreement between the seller and buyer. -Performs financial analysis for decision making and provides documentation of the analysis for review and approval using Microsoft Excel. -Coordinates across departments including legal, credit, collections, fleet operations, and sales for developing and updating policy, process improvement, and process implementation. -Seeks creative solutions to difficult and escalated cases. -Maintains ownership of the service transfer case for the duration of the transaction. Show less



LATAM Airlines

• Chile
• Airlines and Aviation
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Jun 2021 - Jul 2021

  Answer calls and assist customers with reservations, inquiries, and problem resolution Provide accurate and up-to-date flight information Resolve customer conflicts and complaints Promote and sell additional products and services Process payments and manage reservations Maintain accurate customer records Collaborate with other airline departments. Answer calls and assist customers with reservations, inquiries, and problem resolution Provide accurate and up-to-date flight information Resolve customer conflicts and complaints Promote and sell additional products and services Process payments and manage reservations Maintain accurate customer records Collaborate with other airline departments.



Contento BPS S.A

• Colombia
• Telecommunications
• 200 - 300 Employee

• Agente cobranzas (Collection Dept ESP)

  • Dec 2020 - Jun 2021

  Contact customers with overdue accounts to recover outstanding payments Negotiate payment arrangements and manage payment plans Identify and address causes of payment delinquencies Prepare reports on the delinquent portfolio and collection performance Advise and guide customers on their debts Collaborate with other bank departments Maintain effective communication with customers. Contact customers with overdue accounts to recover outstanding payments Negotiate payment arrangements and manage payment plans Identify and address causes of payment delinquencies Prepare reports on the delinquent portfolio and collection performance Advise and guide customers on their debts Collaborate with other bank departments Maintain effective communication with customers.



Profesional independiente

• Freelance Visual Artist

  • Jan 2018 - Mar 2020

  In this period of time I worked for several companies and clients offering 3D design, architecture, drawing, and animation services. artistic portfolio below: https://www.artstation.com/yeisonmartnez In this period of time I worked for several companies and clients offering 3D design, architecture, drawing, and animation services. artistic portfolio below: https://www.artstation.com/yeisonmartnez



Walli

• France
• Retail Art Supplies
• 1 - 100 Employee

• Visual Designer

  • Jan 2019 - Jan 2020

  designe graphics and layouts for the company's mobile application. This involved collaborating with other designers and the development team to create designs that met the company's brand standards and user requirements. I also ensured that the designs met the necessary standards for publication, resulting in an improved user experience and increased engagement designe graphics and layouts for the company's mobile application. This involved collaborating with other designers and the development team to create designs that met the company's brand standards and user requirements. I also ensured that the designs met the necessary standards for publication, resulting in an improved user experience and increased engagement